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February 2024 by ASHLEY WAGNER
Big Springs did an absolutely fantastic job taking care of my cat, Yankee. We felt a growth on her belly and were very afraid of what that might mean given that she is fairly old. The technicians and Dr. Crump did an excellent job of examining her and explaining every step of the way. The surgery that she needed was effective and quick, and the itemized estimates were explained to us in simple terms so we knew everything that would happen to her and how much it would cost.Aftercare and followups were also very well done. We had phone calls and emails that offered a calming opportunity to ask questions. Without their help, we would no longer have Yankee, and for that we could not possibly thank or recommend them enough.
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November 2023 by Doris Winchenbach
Thank you to all the staff for making a difficult time easy today as we put down our beloved Holly. Your compassion and professionalism was exemplary. We will certainly use you again if we get another pet.
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October 2023 by Mary-Kate Mullooly
Been looking for a vet for my Bernese Mountain Dog, for her ears and Dr Tally is the best! Her ears are cleared up, and Fiona is the happiest girl once more. Whatever we need, they are happy to provide! We love coming here and I recommend this vet.
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October 2023 by Megan Pierandozzi
Absolutely love the doctors and staff. They are very courteous and extremely helpful. I am sad that my dogs are leaving the practice, moving out of state. Your pets are in good hands.
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October 2023 by Meghan Kennedy
They have zero compassion for their jobs/ the animals that they care for. We had been going to them for years and when my dog needed to be put down. They turned us away and told us we would have to drive to Knoxville to the emergency vet because they couldn't fit us in their schedule. I understand being busy and I understand not wanting to go home late but the lack of compassion for our family and dog was uncalled for. We weren't asking to be fit in for a nail clipping at closing. We were asking to rely on the vet to help us with an extremely difficult decision no one wants to make. They made us feel like the decision to put our dog down was nothing but an inconvenience for them.
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August 2023 by Carla Collins
We got Chloe at 4 months old. I wanted to establish her with one good Veterinary Hospital. From day 1 we have had excellent experiences. Chloe knows everyone there & they show such great love & support. I wouldn't take her anywhere else. From the front desk, the Vet Techs & the Dr's themselves We Love you. ❤️ Carla Jeff & Wild Child Chloe
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July 2023 by Emily Hartwell
The entire Big Springs team is incredible. You can be sure your pet is taken care of by the best!
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June 2023 by Jacob Little
Big Springs provides excellent service through all life stages of a pet. Each time we visit, I feel informed, confident our pets are cared for, and our pets are treated as if they belonged to the staff. Although we typically see a specific veterinarian, I've had the opportunity to see each care for my pets and would happily continue services with any of the doctors here.
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April 2023 by Richelle R
We had to make the decision to put our family dog down after 14 years. It was so hard but Big Springs made it so comfortable and peaceful for him and were so kind to us. They have a separate room for these events and were fully prepared on what questions we may have and were so reassuring to us in our time of need. Thank you guys so much for making a tough time just a tad easier.
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March 2023 by Terry Johnson
Great customer service. Almost as soon as I came in the door, they confirmed my dogs name and his appointment. Took him back for a influenza vaccination within 3 minutes. We were on our way soon after.
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March 2023 by Tennessee
Big Springs has a state of the art facility, convenient location, three vets plus many techs, and are always welcoming questions. We actually started using them after our dog was neutered elsewhere and we became concerned that it was a botched job. They immediately let us come in to be seen. We haven’t left since! Amazing people and care. Definitely recommend them!
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February 2023 by Cyndi
Took my sisters dog there this is great they took care of her and she was happy to go in. So if you need a vet call Big Springs, they will take care of your fur babies.
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January 2023 by Luke & Camille Benson
Big Springs has a state of the art facility, convenient location, three vets plus many techs, and are always welcoming questions. We actually started using them after our dog was neutered elsewhere and we became concerned that it was a botched job. They immediately let us come in to be seen. We haven’t left since! Amazing people and care. Definitely recommend them!
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January 2023 by Kevin Bivens
Very nice staff my dog likes them
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November 2022 by Susan Young
We have had wonderful experiences with Big Springs for many years! The staff is caring, compassionate, and the communication is excellent. Great vets!!
