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February 2024 by David Smith
Hard to get a call back from my agent.
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February 2024 by Jami Blanchard
Always helpful, we always have them plan our trips
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October 2023 by Judy Brown
We ordered a truck because we had a low tire. We had to go to the doctor early the next morning. So we called at 2 o'clock in the afternoon. At 3:30 a.m. we received a text saying they were sorry that they weren't able to get to them. This is unacceptable for them. They are in their 80's and we got this for them for that reason. I do believe that they deserve another year of this service for free since they have not used this service at all.
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August 2023 by Gary S
We stopped in for passport photos.Super easy. Everyone was great.Customer service was excellent.
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July 2023 by Jim M.
waited 4.5 hours to get towed talked to Vincent at Maryville AAA office no help told me to call a tow truck and I could get my money back in 3to4 weeks what is the point in AAA been a customer for 20 years what a scam!
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July 2023 by Jenny Garrison
They were very friendly and helpful. Went there to get roadside assistance and ended up adding truck insurance and home owners insurance. Best prices in town !
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July 2023 by George D.
Always available and great service. Whenever we travel we head to AAA and have all our questions answered.
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April 2023 by Donna Robert
AAA is the smartest thing I have done. 41 years I have been with AAA. So many times thay have helped me. Everyone should have AAA. You never know when something will happen and you will need them. It's very affordable and just one payment. Thank you AAA ?
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April 2023 by Michael Prevost
This location put me on hold for 40 minutes then promptly hung up when the phone actually started ringing. I tried close to closing yesterday so I assumed it was my fault. Apparently they just don't answer the phones here.
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March 2023 by Tyffani Beal
We love getting our gift cards here, not to mention the staff are always friendly
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February 2023 by Kris Allen
We made an appointment and met with a travel agent. She was to email us an itinenary. After a few days, I tried to email her to forward the itinenary, but the email address on her business card did not work. I called and after a few days the itinerary was received. We had a question about flight times. We tried to call her but she never returned the call. We eventually went with another travel company.
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February 2023 by LeeAnn Jacobs
NOT impressed with agent service! First I left a voice mail that wasn't returned. I then called and asked for an appointment. Arrived at the appointed day and time and was told she called in sick. No call from anyone to tell us that, and then no follow up after the weekend to apologize or reschedule. 3 strikes....I'm done!Will go elsewhere
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January 2023 by Lloyd L.
I have been a member for 23 years and I'm about to cancel my membership. Twice in the last year I have been left stranded by AAA. The communication sucks, they tell you and hour and you still wait. Today I called at 7am and was supposed to have a tow truck within an hour. 2 and half hours later no truck, no call, nothing. Thanks for nothing. This is really poor customer service.
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September 2022 by Pamela Johnston
They were so very friendly and helpful. They had my triptik ready for me when I arrived.I just wish that AAA overall was not doing away with the printed guide books. I much prefer a real book than anything digital. Technology has glitches...the printed books do not.
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August 2022 by Kathy Ridenour
Never ever will I book a trip through AAA again! The trip itself was awesome but an issue I had has so far taken 2 months and still no result. I get no return calls, can not get through by phone, always busy or out of office. Only way to contact is by email and good luck with a response going that route. Very disappointed with service!!!
