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March 2023 by Ioana Sofia Pacurar
I am surprised at the positive reviews below... I assume some members do receive special treatment... My experience is complete opposite. Rude, dismissive, did not have knowledge about bank products, and hung up on me because I belonged to a different branch. Didn't respect working hours and refused to answer phones at least 30 min before time.
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March 2023 by harold lane
I have been a UTFCU member for over 15 years. I called their customer service number and spoke with ERICA. She wanted 6 pieces of information to verify it was actually "me". She was NOT PROFESSIONAL and was extremely CONDESCENDING & RUDE!!!!! She has NO business being in "customer service". Customer service is an OXYMORON to her!! She is COMPLETELY WORTHLESS!!!Debbie Jones, UTFCU CEO called me to discuss my experience. We discussed the reasons for my concerns and Debbie explained the reasoning for the verification needs with some current fraud trends. I appreciated Debbie's call and we were able to "work things out". Thank you Debbie.
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April 2021 by Rochelle Alexander
UTFCU in Martin, TN has the best customer service. I love how they always have those crisp, new bills that I get when I use the ATM!
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February 2021 by Austin Brewer
Lane Hodges was awesome! Got me in a vehicle same day! Would reccomend to anyone!!
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October 2018 by Sharon Garmon
The ladies are always very nice and helpful.They know each customer by name.
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December 2016 by Terry Powers
Staff always friendly and helpful.
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November 2016 by Lakeisha Easley
Love my bank
