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January 2024 by James Kelley
Very friendly. They are quick to get your vehicle in for servicing.
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September 2023 by Mariana P.
Unsolicited recommendation. For an honest and professional dealership, look no further that Mr. Jordan Stauffer at John Roberts Toyota in TN (we live in SW FL). His cell is (615) 848-4369. We reached out to him on 8/10 seeking a Grand Highlander hybrid at MSRP; and 22 business days later we picked it up. No surprises. Best car buying experience we've had!
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June 2023 by Krystal B.
My wheel stud was broken during a tire rotation. The service department told me it would be $6 to fix it. I hesitated but they told me I couldn't drive the car with it broken, so I had no choice. After they fixed it, they then told me it was already broken when I got there and charged me $180. This is a very dishonest practice, and financially difficult for me since I'm disabled. I will not use their services again and don't recommend them to anyone else.
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April 2023 by johnny rogers
Very helpful and friendly staff.
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April 2023 by Elaine Myers
After showing proof I had spoken to someone this week they would not see me for my 9 am scheduled oil change because they claimed I was not on the schedule. An accommodation would have been nice considering they messed up.
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March 2023 by Shirley F.
Hi Mr. Feulner, I just wanted to thank you for following up on our purchase at your dealership... I told Victor, I never thought I would make a purchase as I did over the internet and texted messaging! I'm not sure if Victor told you but, back in November my son was in a car accident in Tuscaloosa, Alabama that totalled his car. Tyler was fine thank the Lord! But this accident left him without a vehicle until we found one! I looked in a 250 mile radius for exactly what Tyler wanted and nothing was available. Also, to mention no one called me back or seem to care about helping me except a gentlemen in Manchaster, Tennessee. I had no idea where this was... Anyway we started communicating thru the internet and texted messaging. I never to this day thought I would of found Tyler the perfect truck but, somehow I did with the help of Victor Ramirez. So, thank you! Also, I want to mention I never had the pleasure to meet Victor or see your dealership. My husband and Tyler are the ones who traveled to sign and pick up the truck. Please, tell your finance department thank you also for making a smooth purchase for us! The lady was wonderful and very helpful! Again, please tell everyone thank you!! Thanks for having a wonderful dealership with people who care! Shirley FergusonMadison, Alabama
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August 2022 by Eve Grissinger
The service team here is so kind, so professional and knowledgeable. Swung in after the check engine light came on during a long road trip - they checked out our car and engine immediately. It was end of day so we couldn’t get the service done here right away, but they assured us we could get to our next stop safely and get it serviced at a Toyota shop first thing the next day. Wish we could’ve stayed here! Great service team
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August 2022 by Ashleigh Becker
Other than service department taking a long time and costing wayyy too much I love toyota, my salesman was amazing and I love my toyota
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August 2022 by Shelby D.
DO NOT buy a car from this dealership. They sold us a car that seemed to be in perfect working condition with no accident history. They lied and the vehicle has been in an accident with significant damage underneath. The car shuts off WHILE I AM DRIVING which obviously poses extreme danger to myself and others. I do not feel safe driving this vehicle at all and would not trust anything anyone says at this dealership.
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July 2022 by Beverly Martin
I was in and out in less than an hour for an oil change.
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June 2022 by Olivia s.
Most helpful car dealership I've ever been to. One of the guys there named Brandon was so helpful and fixed the problem within a few minutes. Wish I lived closer so I could go to these guys every time
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May 2022 by Pro P.
I normally do not leave bad reviews on business becouse I own a small business and one bad review does hurt But I can't not this time I took my 2011 Toyota Tundra to them because it had a head gasket leaking some antifreeze in my #7 cylinder 6 months prior to that I had big springs garage do work which included installing a new timing chain and gears when I got the truck back it had a loud knocking sound in it from were timing cover is "note" when the truck went in it sounded great no ticking knocking nothing for 6 months when I brought it back to them to look at they said sounds like you need new timing chain it just happen to probably go bad while it was worked on I said that's impossible a part don't break while engine is being worked on someone put something together wrong it has never made that sound they said that knocking is normal there was a lot of excuses then they said we will take apart but when we find it's not something we did that will be an additional 5000 on top of the 5000 you just spent for the head gasket what a joke do not bring your vehicles here there mechanic's lack experience and will not back there mistakes Note when I got under hood I found a bunch of clips broke and oil dip stick was not bolted on and did have to tighten a few bolts under the truck
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April 2022 by Kaelynn Watts
Fast and easy service. Service staff is nice!
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March 2022 by Paula PruittMoney
Great customer service all employees were very polite and courteous with a smile on their face
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February 2022 by Jeff Nix
Great customer service and Victor was very kind and not pushy at all, just didn’t get much of a deal. Paid sticker price. However, it was already below KBB. Overall good experience.
