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July 2023 by Kinsley Lewis
these people are amazing people! they have a good heart, they helped us so much with our tires!
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July 2023 by A B
Tuesday I was driving past by Dunkin Donut Construction at the Walmart in Madisonville (from Vonore/Sweetwater-round trip), found out Thursday I got some kind of nail or something in my tire so I thought it's likely came from DD. Came in with the tire light on, goes out with the tire light off.Thanks a bunch! Love the wheel table and chairs and lots of other stuff! :)Service: Tires
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June 2023 by Lawrence Mott (Aryzen-Anew)
We were up snit creek when on Rafter rd. We hit a piece of the side of the road that was washed away, messed up our rim, and flattened our tire. These guys went out of their way to work with us. They fixed the rim, so we can still use it until our new one comes in. This is the only place that I will buy tires from, if I have a choice in the matter.
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June 2023 by Lawrence Mott (CrimsonHood)
We were up snit creek when on Rafter rd. We hit a piece of the side of the road that was washed away, messed up our rim, and flattened our tire. These guys went out of their way to work with us. They fixed the rim, so we can still use it until our new one comes in. This is the only place that I will buy tires from, if I have a choice in the matter.
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May 2023 by Frank Robertson
Best experience EVER! I cannot thank these guys enough. We were passing through from out of town and our car lost power. Our car limped into Monroe at 11:30 AM on a Saturday. They were scheduled to close at 1:00 PM. I thought there is no way they will take care of it today. Boy, was I wrong. They were very understanding and sympathetic to our situation. They got the car right back, did some tests, and got it repaired so fast, it surprised me.They had us back on the road in no time. They are our heroes. They saved our vacation.All I can say is THANK YOU Monroe Tire & Service!!Services: Electrical repair
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May 2023 by Frank R.
Best experience EVER!These guys are amazing!My family and I were passing through town on vacation when our car broke down. Being from out of town on a Saturday just before they closed, I thought there is no way they will help us today. They were kind and sympathetic to our situation.They took our car back, ran some tests, and had us back on the road in no time.I'm sorry that we were only passing through. If I lived here, Monroe's Tire & Service would have a customer for life.They saved our family vacation.
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May 2023 by Lawrence Mott
We were up snit creek when on Rafter rd. We hit a piece of the side of the road that was washed away, messed up our rim, and flattened our tire. These guys went out of their way to work with us. They fixed the rim, so we can still use it until our new one comes in. This is the only place that I will buy tires from, if I have a choice in the matter.
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April 2022 by Kim Trail
absolutely the best! i can trust what they tell me.Service: Oil change
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October 2021 by Caleb Bivens
Dropped by a week and a half ago to get a job done was quoted a 4 hour job max but I needed it done the same day I dropped it off so they scheduled me for the next Tuesday. Monday I called to make sure everything was good to go he asked me if I could do Wednesday instead I told them that was fine. I gave them them my keys Wednesday morning before their open sign was turned on 4:30 comes around I haven’t heard anything so I call them they hadn’t even touched it their excuse was they we’re waiting on parts but I supplied all the parts and they were sitting in the passenger seat I waited 2 weeks for a repair that didn’t get done because of poor time management and planning they couldn’t even call me to say they were behind or tell me that morningService: Exhaust
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July 2021 by Kevin Shelton
If you need a good and honest mechanic to work on your vehicle this is the place to go! I thought I was having problems with my truck, I was hearing noises that sounded like it was my brakes?! But, Kenny is a straight shooter! He said there was nothing wrong with my truck, another mechanic could of easily made something up and charged me! What a wonderful person and a terrific place! They will most definitely have my business for anything else in the future!!Kevin
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January 2021 by Glory Libbey
Would give NEGATIVE 5 stars if I could. The absolutely worst automotive shop we’ve ever had to deal with. My husband’s car was sitting at the shop for three and a half months without moving. Not to mention they said the part he needed was going to be $2800 but they were going to look for a gently used one which would still run at least $800.... they “were having trouble” finding one so my husband found a practically new part for $100... not $800.. and definitely not $2,800.. guessing they were going to pocket the rest.. so when my husband brought them the said part that he had to find himself they said it would take two hours to put on and they would have it done in a couple of days. Four days later... still haven’t heard anything. Go by the shop and the car is still sitting in the same place it’s been the past three and a half months. Hasn’t moved. Go in and ask why it’s not done and they say “oh, it’ll be done by tomorrow for sure!” Tomorrow comes, go by after getting off work.... still not done. At least it is actually in the garage this time and they said it’ll be done in an hour.... 2 1/2 hours pass, still no call. Go back in and they say all that is left is the test drive... okay, wait for them to do the test drive and everything looks okay.. Goes to pay snd the owner tried to tack on an extra $130 “because it was sitting in the lot for an extended period of time” which was their fault for not even working on it! And this was AFTER they had already agreed on a price. He did end up taking that off because they had already agreed on a price but just the fact that they tried to sneak that in after already agreeing on a price doesn’t sit well. My husband tried to drive it to work the next day and the SAME problem that it was having that they said this part would fix started happening again! Oh, and that’s not the half of it he found out while driving the car around a little bit they didn’t bleed the brake system properly so the car was basically a 1 ton death trap. They did end up reimbursing him what they charged him since all they did was make him pay for an unneeded part and took 3 1/2 months of doing nothing that someone else could have been working on it that actually knew what they were doing. I would give them a star back for them being professional enough to reimburse him except they refused to give him the tests and results they said they ran on his vehicle (which they most likely didn’t actually do). Even with them reimbursing him I would never take another vehicle there and will recommend to everyone I know not to as well. Terrible customer service. Please take your vehicle somewhere else if you don’t want to have to deal with the same issues from the people as well.
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September 2020 by Ashley
Thank goodness for this honest & friendly service! My suv broke down while I was passing through the area, 4 hours from home!! The staff was so helpful and so nice to me. They went out of their way to get the part for my suv overnighted to the shop. They explained everything to me and reassured me that everything was going to be ok. It feels great to trust a company! I would absolutely recommend these guys!! Top notch service.
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May 2020 by Hank Waddell
Friendly, good pricing, and stands behind their work. Will be going back for any future needed work.
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May 2020 by Allen Roberts
They did a great job on my truck.
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April 2020 by Brittany Hed
This was the first time I took my car there but they were very nice and funny as well. They did an excellent job and will most likely take my cars there.