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February 2024 by justin mcabee
This place is horrible! I travel to a lot of copart around this country, and I will tell you this is the worst! I sat here today for almost 6 hours waiting on two cars to be loaded! Staff inside is extremely rude! If you can’t get the cars loaded by the appointment time, then you should not except the appointment times! This is nothing more than a greedy company, selling cars, but can’t produce them off the lot! Very untrustworthy, very rude, very unprofessional and slow, as I’ve ever seen any business move in my life! Save yourself the trouble from buying anything from this particular Copart!
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February 2024 by Timothy Wallace
Great place friendly people
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January 2024 by Daniel Thorne
This copart is worse than the Biden administration
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December 2023 by Music Project
The most precious thing in life is time. You don’t appreciate it, we’ve been waiting for the loading of cars for 3.5 hours
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December 2023 by Najim Hasan
The appointment system at Copart is a joke. You go and sit hours to pick up a car that should not take 10 min to load.You get the paperworks in 10 min then wait for ever to be loaded. Defeats the purpose of appointmentIAA does much better job without appointment.
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December 2023 by Ladah Turner
If I could give YOU all at CoPart a lower score, I would. Customer service has been completely insufficient with random people from their “office” calling non stop while I was trying to get all of the information I needed. The appointment they set was over two hours late after we waited 5 hours. When I called to speak with customer service he said it wasn’t his problem. Trying to deposit or even cash their check they sent from Bank of America was almost worse than their customer service or complete lack there of. This company seems like a scam from beginning to end. Oh and don’t worry, I’ve spoke to numerous customer service agents at the business and have only been met with rude and completely useless solutions. We still don’t have our money and as of right now we may have to visit their location personally about a stolen car.
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December 2023 by TypicalSgt
They don’t know how to keep there appointments. Picking up a five minute hook up to camper/trailer and you’re waiting 2 plus hours to get escorted back. Place is horrible. No one in office wants to assist you
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December 2023 by Moro transportation
Absolutely unprofessional staff.They dont get cards to pay a storage fee.You make an appoitment,arrive at your time and you have to wait more than a hour to bring your vehicle.Absolutely awful experience.
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November 2023 by Nick Sullivan
As a transporter, plan on wasting at least 2 hours here before you see your first vehicle. I'd avoid this location if you have places to be and other appointments to make. Or plan and price accordingly.Its now on my no-go list.
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November 2023 by Tj USA
Another crazy Copart no many trucks on the line and still waiting for a couple hours ?♂️ but when you buy the car from them, they charge you a fee like crazy
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October 2023 by Pamela Hooks
After a serious rollover accident with a Suburban and a camper, our vehicles were towed to Knoxville CoPart.I cannot say enough about the kindness and care that we received in getting back some of our personal items. The office staff was so kind, going above and beyond, to assist us. Thank you. Thank you.An extremely bad incident turned into a good experience by their kindness.
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September 2023 by Peyton Stallard
Be sure to clear your car of as much as you can if you get in a wreck. Super friendly staff on the phone, but my car was brought to their site after a wreck and multiple things were missing when I got it back. My lugnut key is gone my extra lug nuts, the tray that covers my spare tire I had miscellaneous tools in is gone, the only thing it seems they put in the trunk was my floor mats. My biggest complaint is the lugnut key. I can’t get the dang wheels off it because someone thought they needed it more than me. Ridiculous.
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September 2023 by Adam A.
$300 Versace glasses stolen from my car. No one knows what happened, but nothing else was missing. Don't trust them. Thieves and liars with no consequences.
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August 2023 by Ol' Jeb
As an insurance adjuster, this is the worst place to deal with. They’re slow, rude, disorganized. The lot is disorderly and a pain to find vehicles in. In contrast IAA I can walk in get vehicle location and walk out in 3 minutes, their lot is organized and easy to find specific vehicles in. What will take me a total of 30 to accomplish at IAA will take an hour and a half or more at copart.
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August 2023 by Caroline Pribanich
Upon being rear ended, this company was used to tow our vehicle to be inspected and appraised. Upon them returning our vehicle to us. The vehicle returned in what I call a mud/dust bomb. The car was clean before being picked up and was returned in such a dirty condition that it looks like dirt was purposely thrown on the car. They additionally caused further damage to the body of the car that was not even affected by the accident. Causing doors to be misaligned, etc.Additionally upon returning the vehicle, we discovered that they have taken the license plate from the vehicle and wasnt even going to own up to the embarrassment of a company they are by contacting us to send us the license plate. WE had to contact the ins company handling the claim to let them know.We will never recommend or use this company again. If we had a choice we wouldnt have used this company and would have gone with a different one alltogether.
