Cellular Sales, the local Verizon store in Lenoir City, offers a friendly and helpful in-person experience for wireless needs. Customers can get assistance with upgrading devices like iPhones, Samsung Galaxy, or Motorola edge+ and choose from various Verizon plans. The staff is known for their excellent customer service, with employees such as Jackson, Max, Christian Watts, Makz Garner, and Matt Mullin receiving high praise. Jackson helped a customer with a warranty replacement and setting up a new smartwatch. Max assisted with technical support when a smartwatch needed setup. Christian Watts provided outstanding service during Black Friday shopping, going above and beyond to help find a new phone. Makz Garner was recognized as an outstanding sales representative, offering great training and support. Matt Mullin was helpful in exploring options for replacing an older phone, listening carefully and providing excellent solutions. Customers appreciate the store for its great service, knowledgeable staff, and helpful assistance with devices and plans.
Jordan at Verizon provided excellent customer service from start to finish. He listened attentively to my needs, answered all of my questions thoroughly, and made sure I understood everything before I left. He was patient, professional, and genuinely helpful. Great experience overall, thank you Jordan for the outstanding... read full comment
February 2026
Fast friendly service. They always try to upset you something but that's their job.
January 2026
There was an error made when I traded in my phone that only gave me 1/4 of the value. When I saw this on my Verizon account I called the store. Within 12 minutes the error was corrected and my account was corrected! The staff that helped me was super knowledgeable and helpful and got me through the process super fast!
