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February 2024 by William
Verizon is always a good store. More technology than I know how to use. Staff has always been great!
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January 2024 by Ricky Fuentes
GREAT PEOPLE WORKING THERE.
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January 2024 by RichardKirby
They will sale you a new phone, but if it’s closing time in 30mins that new phone won’t be working!
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January 2024 by Christopher Williams
Great customer service
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November 2023 by Linda Human
First person to help us gave us a phone number because they didn't do what was asked in the store. And then walked away. Person on the phone was very helpful. Second person who helped us, she was good. Bought a new phone, transferred data, called tech support when having to transfer data from iPhone to android and then, with questions from original reason we went in, she was very helpful and called customer service (I think) and got everything transferred. ? She was great!
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October 2023 by Scott Miller
No matter what you try to do or plan to get, it is expensive. However, you pay for what you Verizon wireless is one of the best networks.
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September 2023 by MORGAN
This place has been a nightmare to go to for decades. Whether it be upsales, fudging total numbers, or having to follow up overcharges on monthly bills, you never looking forward going to the “Verizon in Lebanon”. I went in today to ask about a sale promotion online that I for whatever reason couldn’t get to go through on any of my devices. After asking about this to the two guys up front one of them actually laughed at me and proceeded to peer out the corner of his eye like I was an idiot for asking about it. The promotion was apparently over at this store as per the other guy’s words, so okay, I’ll accept that. But once I bring up the technical issue that prevented me from making the purchase myself (ie an account issue) in the first place, all they’re able to tell me is “yeah some times it just bugs out” and didn’t even offer to help me any further and just looked at me in blank stares as *I’m* looking at them in blank stares for their unwillingness to help me. Just a lovely time. In the off chance that somebody actually reads this, just know all of these one star reviews are probably substantiated. And if someone from Verizon actually reads this just know things like this is what makes people switch to other providers.
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August 2023 by Kinsey-Rose Frazier
Not helpful. Went in there to get my phone activated after receiving it in the mail. It wouldn’t let me activate it online so I decided to go into the store for “professional help” first off they start by saying they can’t do anything for me because I’m not authorized on the account. Which I understand the security aspect of it BUT COME ON. I’ve been on this account for 10 years AND you asked to see my ID but you still can’t help me? Okay then. Then I finally get ahold of my sister so she can authorize me to get help from these people and they STILL CANT HELP ME. They didn’t know what was wrong with my phone and they were too embarrassed to admit it. So They told me to go home and call customer service. THEN WHAT IS THE POINT OF THIS STORE??I don’t know a single thing about technical stuff so now I’m at home with a brand new phone I can’t use.I called costumer service several times before just going to the store.Im hoping someone from MY FAMILY can help me since Verizon CANNOT.This store is useless at this point.
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August 2023 by Whitney McCray
The staff was very attentive and helpful! They were very knowledgeable and forthcoming with all my questions. A special thanks to Jeremias, Haley, Zak & Gee for all there help. Y’all rock!
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August 2023 by Charlie Hewett
The girl that helped up was great, took time and was attentive with our questions.
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July 2023 by Brandon McClanahan
They will not even listen to you when you come in. They ask are you upgrading or purchasing a phone. When you say no that your looking for help they tell you no and interrupt every sentence after that by just saying no. No. No. No. The most disrespectful experience I have ever experienced dealing with a company.
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July 2023 by Moye Jones
Verizon has great service, I love it! But, where they get you is they charge you for everything then barely give you data an you have to buy more cause if you go over they will charge and when you get your bill you may thing it will be one amount but that bill will jump out of the envelope and slap you lol that's how high it will be. I just got tired of paying an arm an leg for service when I got other bills and a family to raise so I left verizon.
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July 2023 by Jessica Harris
Horrible customer service from the store manager! They added a extra line for no reason and changed us way more than they said and now we are having trouble getting the extra line removed. Will never go to this store again. Store manager even said we could take our business elsewhere. Only getting one star because I have to select something.
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June 2023 by Brody D.
This time I had a problem with my cellphone and talked to this guy who was really helpful and quick. Store was clean and Nice. Did an excellent job fixing the problem and took around 10 mins.
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May 2023 by Mary Hobby
I don't like that they charge $39.00 to transfer your contacts and things from your old phone to your new phone after you pay over $1,200.00 for a new phone purchased through their store. They did give a trade-in credit for $400 for my old phone, but I feel as much as we pay them that could have been doubled. Also, a basic phone case and screen protector was over $100.00, and that is with a discount through one of our workplaces. The prices were just too expensive, and the service seemed like it was rushed, and they didn't really care. I guess that's most places now, though.