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November 2023 by Monica Eastes
Best customer service I have ever received! Tanner was excellent to work with. Always on top of communication and repair was done sooner than expected. Great quality work and would definitely recommend!
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November 2023 by SkullyBonz “SkullyBonz”
Very professional service here at Caliber Collison. Was done in a very timely manner. They went beyond my expectations in time and service. They worked with my insurance company and fixed everything that was damaged, even a few things I didn't see. I walked away with zero stress especially after having the accident.
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November 2023 by Jennifer Duke
Took my car for repair after someone hit me as they were recommended by my insurance cooperative . They replaced the bumper. After the first repair, the paint color didn’t even match the car. They had to repair this default. Then within a few months later, the bumper started coming unattached. I took the car back. The manager said someone hit me or it wouldn’t had come unattached. So, I called insurance and got an estimate from another body shop. This shop called and said the car wasn’t repaired correctly the first time. Insurance arranged for Caliber to repair the car again since it wasn’t correct. They repaired the bumper. Within a few months, the jumper starts to come unattached again. I took it back to the manager. He said someone hit me or I hit someone and that makes the warranty on their work null and void. We can’t do anything.Service: Body & Trim
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November 2023 by Claudia Arnell
I had a wonderful experience with caliber collision ! I dropped off my car to get some work done from a minor accident I had. They where super friendly and the communication was exceptional! They kept me informed the whole way ! The repairs took two weeks I didn’t think it was bad . When I picked up my car it looked good as new ! I would use them again in the future if I need them !Services: Painting
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November 2023 by Pam Tongate
Excellent experience, start to finish. They kept me updated on every step of the repairs to my vehicle. The body work was perfect too. Staff was friendly and respectful. I highly recommend them and will definitely be telling my friends to stay local.Services: Painting
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November 2023 by Brenda Landin
From start to finish everything was so great. They kept saying no touch with us. When our vehicle was ready they didn't rush us to get there, just absolute trust in this team.
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August 2023 by Charles S
Caliber did a great job! The advisor updated me 3 times a week by text! The quality of work was good and vehicle was ready when promised. I would recommend this shop to friends and family!!Services: Painting
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July 2023 by Ronda Mackowiak
Very pleased with the results! Caliber kept me informed the whole way through. Great customer service and care for my care!!!!Services: Steering & suspension repair
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July 2023 by Brittney Burgess
Casey was an absolute pleasure to work with. he was very informative and helped guide me through the rep[air process. i highly recommend coming to this shop for any repair needs. he also has a beautiful singing voice. he kept singing, staying alive and i was just amazed at his singing capacity.Services: Painting
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July 2023 by J M
Took my 2009 lexus RX350 her for some insurance bumper replacement work. They kept my car for over 30 days allowing my rental coverage to run out. When it was finally ready after approximately 40 days we went to pick up we noted to the person handing over the car that the headlight they replaced was full of condensation, they promised to order another headlight assembly and would call me to reinstall when it was ready. I took the car home and didn't hear back. On the way home, we noticed the windshield fluid level light was illuminated on the dash. The fluid was full. Called back and advised them of this issue, and they promised again to fix this and the headlight. That night, while driving the car, I noticed the headlight they replaced was a totally different temperature/ color. The replaced light had a pink colored Hugh while my original light was bright white/daylight color. This was told to the service department as well, and they promised to fix this issue. We took the car back and talked with them again and they promised to order the parts and call me. This was several weeks ago, and no call. They are very professional and polite when asked to fix an issue, but if they never follow through its very subpar customer service. I would not reccomend anyone to trust anything they say that's not in writing. I'll be waiting on my call back Caliber Collison. I'm sure you know who I am.
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July 2023 by Scott Ireton
I recently had an awesome experience with Caliber Collision on West Main in Lebanon. From start to finish, my interaction could not have been smoother. Casey knew all the right things to say and made me laugh along the way. Thank you.
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July 2023 by David Richmond
Seriously great experience here, very helpful and kind staff, from reception to the mechanics everyone is customer centric. Oh and my car came out looking beyond perfect!!!!
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July 2023 by Travis Mobley
Amazing company. Knowledgeable staff and professional. Only place to go for all your collision repair needs!!
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July 2023 by Jon Carey
Casey did very good work; car looks like new. Everyone I interacted with was very helpful and friendly.
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June 2023 by Melody Ax
My car looked fabulous after they did the body work that was damaged. Everyone very nice and professional. I highly recommend Caliber Collison @Service: Body & Trim