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July 2024 by KR!ch
Completely wrong part a waste of time
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January 2024 by Baby G
Never the right parts the first tike
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December 2023 by Gunnar Causey
Great help finding the manifold we needed
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July 2023 by Stephon Thomas
Sunday, July 9th 2023 Had an amazing experience today the store was very clean and organized the young woman and young man that helped me out today was is greatly appreciated not sure their names but we had a great conversation amazing experience RNS ?
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March 2023 by John Alvin Reyes
I bought a brake light bulb last Saturday and the one I purchased was already opened, cashier told me it was opened by accident and ‘will work’. When I got the my receipt I told them what if it does not work can I return it she said NO, I told her its already opened and may not work too. I just badly needed the brake light bulb and hoping if I replace my old one will be fixed. To cut the long story short it was also a busted bulb and I needed to go to an auto care to have it replace with a working bulb light.
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January 2023 by King's Alabaster Oil
I've stopped into Napa twice in Lebanon only because I didn't buy my battery there's someone else did for me, it was also a lot more expensive than elsewhere, upon arrival I was met by a really nice Employee. He came out tested it, and it wasn't perfect, but it shouldn't be dying, I explained what happened the night before & me being disabled in downtown Nashville wasn't good & he agreed, then he said that the thingamabob tube that runs from the battery to my fuse box was loose, so it needed to be tightened after I told him earlier what I ended up paying to get jumped off he said we r not allowed to work on anyone's vehicle, but tightening a Bolt is no big deal. I'm in a Wheelchair so I can't reach & I have no tools. I paid 2x $30 all I had to have it jumped off. The Manager arrived & Not only was yelling at the poor man who hadn't even touched my Battery yet btw, but was very ? well just unnecessary, however people have bad day's, but considering how expensive , the rules are rules, but if they put a battery in & out. Then I don't understand why this is different maybe I'm mistaken.. I'm just going to get my battery exchange for a new One and that will fix it. I do plan on getting more tools it's just hard when you've just lost your place..Doing the best you can. I was actually just asking him How to do it myself, I'm capable of that, He took off afterwards & back in the building after that behind her. I Motioned to him I'm sorry ?.. bcuz I wasn't trying to get him in trouble.So, Long story short I will not be a returning customer at Napa Auto Parts ever again.
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December 2022 by Bruce Driggers
Napa always has the best products.
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October 2022 by Christa Thompson
Took a part back told to come back they didn't have cash in the store for my refund. I got the district managers number and he was appalled the manager refused to do refund with the receipt. To which he called and advised her to do the refund and she was obviously not happy and gave back over 200$ in 5s 1s and change. This is not how you run a business and we will not return. You are not the only auto parts store in town.
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September 2022 by Becca Clark
Employees Knowledgeable and helpful.
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August 2022 by Brittany Moran
Went inside store to get a few items needed for the vehicle. Like Lucas, car wash products, hand towels.The person at the front desk was nice
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August 2022 by Jannette McRae
Very courteous sales staff and they had my item waiting that I called about. Only store in town that had my item.
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July 2022 by William Henry
I was passing through and my water pump went bad. They had everything I needed to get back on the road. Thanks again!!!
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July 2022 by Jack Presley
I had been going to other auto parts stores and the service and help I got was horrible. Unless you got one certain person to help you. Anyway I started coming to Napa. I understand that somethings are not easy to get. But Napa has done very well. I will continue to use Napa.
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July 2022 by Jeff Hardison
The only problem was that I ordered the wrong part the first time, even doing the exchange I was in and out quick
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March 2022 by Jean Chandler
Nice store workers are friendly and also my brother help us out when we need him great place to find stuff for your car when u need it
