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March 2024 by Taylor A.
Inspect a truck pre-sale. They listed multiple items that need to be fix including battery, flood lights, and break pads. I was assured the truck would be okay for a while. Thirty minutes of driving later, the fuse goes out. I get it towed to Toyota to discover that the battery is great. Update: They called me and tried to make it right. They said that they can't check for fuses, I believe them because it was an electrical issue. Definitely on the dealer.
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February 2024 by Bárbara Salyer
They worked fast and got my car done within 3hours.
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February 2024 by jackie cannon
Vibrate a little high period
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February 2024 by Chris M.
do not take your vehicle to the one at 303 west college st, murfresboro tn. worst service ever!!! oil change, and put on two front tires and align. appointments at 2:30. at 7:30 they still hafnt completed the job. said they coulfnt get it completed until the next day. then the guy said he couldnt give me the managers number....go figure!!!!
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February 2024 by Dee Souza
I was able to go to the waiting area as soon as I dropped off my keys. It was clean and they had the tv set for family viewing. I hadn't seen the Andy Griffith show in over 50 years so it helped keep my mind off the time. I was kept aware of the progress on my car and the necessary repairs were discussed before I gave permission to go ahead. The went over the details and asked if there were any questions. I paid and it was wonderful to feel safe driving home! All in all, the experience pretty great. All the guys were friendly, courteous and respectful.
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January 2024 by Jennifer Patterson
Service was immaculate!! They took amazing care of me and my car. They were super knowledgeable and I felt completely satisfied with everything they suggested and offered for my car.
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January 2024 by Mia Harris
It was early evening on January 10th, and I had difficulty with my tires. My car would shake as I drove, which made me nervous with a winter storm coming in several days. With some reluctance, I addressed the problem, and my father recommended visiting Firestone for some support. I pulled into my local Firestone, thinking they would be closed or busy. However, I was immediately welcomed in, and my car was taken into the shop. I was surprised at how thoroughly the mechanics explained my tire challenges and how quickly they installed three new seasonal tires. Furthermore, they went above and beyond by explaining tire maintenance (rotation and alignment) in an accessible way. (I am not a car genius or mechanic!)As promised, I would mention the name of the clerk/mechanic who took the time to walk me through the tire installations and made me feel at home. Ben (plus the other mechanic in the shop that evening) was fantastic!
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January 2024 by Christopher stefko
Little pricey
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January 2024 by Jamie Haughey
Came in late on a Friday night with a screw in my tire and possible leak. Got great, super friendly and capable customer service! 10/10
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January 2024 by christina march
The team was great. Nice, updated very well.
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December 2023 by Scott Miller
I made an appointment for just an oil change. An hour later I went to find out some information on my vehicle. They had not even taken it in yet. I understand being busy, but it is also considerate to let your customer know the "10-4" of the situation. Not letting the customer know you are backed up is not considerate at all, and unprofessional. I won't be letting firestone handle my vehicle needs anymore.
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December 2023 by heather gilliland
Vince and Young got me back out on the road in no time. Thanks for the speedy help.
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December 2023 by Dana Carpenter
Always treated well here and always does a great job.
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December 2023 by Jason Denegri
The team at west main is awesome open, honest and knowledgeable. I set a appointment for Sunday, due to my truck being lifted. They stated the tech working Monday was more knowledgeable on lifted truck. I happily rescheduled for the next day. On Monday I showed up and was in and out in 45min, the alignment was spot on. I will be bring my other 4 cars for every service moving forward. Give that a team a raise best J.Denegri
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December 2023 by Rachael R.
I had the absolute best service and customer service on 12/10/23. I believe the employee I interacted with was named Tristan. Very kind, helpful and professional. Overall an excellent experience.
