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August 2023 by Joe Taveras
I was traveling with my family cross-country when our car started overheating in Tennessee. Thankfully, the hotel manager recommended Cumberland Auto Repair. I arrived when they opened and was amazed by their helpfulness. They quickly diagnosed and fixed the issue, getting us back on the road by lunch. I only wish I lived in the area to make them my go-to repair shop. Exceptional service!
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August 2023 by Kyle Wheaton
Cumberland confirmed my diagnosis and had the car ready earlier than expected.Been here a couple times now, the level of service has been excellent.
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August 2023 by Mary J Sircy
I've been doing business with them for 15+ years. They are honest, communicate with their customers well, and do great work. Highly recommend!Services: Auto brake repair
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August 2023 by Rob Eisenlohr
Nice guys, fast turn around! Appreciative of you bringing them your business!
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February 2023 by Danita Meeks
These guys dug into my issue and got me fixed the same day. Respectful, polite, cost efficient! I will be back!
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January 2023 by Terisa Thorpe
Excellent service, excellent care! Price was MORE than reasonable! I bet they never forget "puff the magic dragon/old smokey" hahaha, thanks guys! You are top notch! 5 stars!
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November 2022 by Marie Birdsong
This was my second visit to Cumberland Auto Repair and it will be the only shop I go to from now on! Honest, fair pricing, and they don't "treat me like a girl" when I speak with them about what my vehicle needs. I have a 93 Mazda Miata they diagnosed and fixed for me after 3 other shops in Lebanon basically told me they wouldn't be able to work on my car.The vehicle we had in for repair today is also older, a 98 Toyota Forerunner. They had to search for parts, but they TOOK THE TIME to do it, instead of just turning me away and telling me about the supply chain problems. This shop lives up to the work ethic that I live by in my own job....I recommend them highly! Thank you for caring about your work and the safety of your customers!!Services: Steering & suspension replacement
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October 2022 by JeremyKing
Cost me 8000$ in repairs and my vehicles came back more broken than when I dropped them off. Didn’t do half the repairs the claimed they did.Services: Air conditioning
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August 2022 by Nicholas Butcher
Would not recommend this shop at all I had them replace a water pump on my truck when I got my truck back my ac was not working at all and it worked awesome before them making the repair they made well I bring it right back the next morning stating the ac wouldn’t work if they would take a look at it to make sure nothing was wrong or anything like that they assured me they hadn’t touched anything to do with the ac so I left to go check the Freon it was fine so It took me 2 months to put the funds aside to have another shop look at my ac to find out this shop simply didn’t put the ac compressor belt back on so I had no ac for 2 months because this place simply wouldn’t even look to check absolutely horrible customer service and to think what else are they forgetting to put back on peoples cars
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March 2022 by Chris S.
Had electrical short on my daughters keep and they found it quickly and fixed the problem before she went back to school. Now my truck is there in with front end issues. Took it to other places and they tried replacing parts not needing replacement. These guys checked everything out and diagnosed the actual problem. Cost more initially but not in the long run. Recommend them to anyone.
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February 2022 by Tarah Sims
My 2009 Nissan would not start after several attempts so I had it towed to Cumberland Auto Repair. The next day they called me and said that my car started with no issues. They went on to check my battery, starter, fuel system, and other things, but could not find the problem. They asked if they could keep it another day just to keep turning it on and off to make sure there wasn't a problem. I picked it up this morning and they didn't even charge a diagnostic fee. Then the guy went to get it from the back and saw my tire light was on and checked the pressure to make sure it was ok before giving it to me. They could have easily told me something was wrong with my car and charged me - I never would have know. Honesty goes a long way with me and I will always go to Cumberland Auto from now on. On top of being honest, everyone was very friendly. I also appreciated being assured that I am not "crazy" and that other cars have been towed there that would not start for the owners, but started immediately for them at the shop. I highly recommend this establishment.
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February 2022 by Raymond Isbill
Dropped off my 06 Jeep Grand Cherokee Limited 5.7 HEMI to have the starter replaced. It had been very intermittent for months. When they couldn't get it to act up they actually called and made sure I still wanted it replaced. Most places wouldn't have cared and just took the money. That speaks volumes to me about the character of the shop owner and workers. Will definitely be using them in the future while in the area.
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February 2022 by Elizabeth Moser
I’ve been going here for a couple of years, with two different cars. Always honest and finding a mechanic you can trust is hard. Quality work and very communicative. The only place I go!
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February 2022 by Amy S.
My family was relocating from California to North Carolina. We hit the thrown off rubber from a giant transfer truck tire, and the impact ripped the tail pipe right off our Ford 150. We had to tie it up off the ground with a cell phone charging cord. We called around lots of places, but no one was able to help us until the next day and we needed to make it to North Carolina to meet the movers with our stuff. Finally, the good folks at Cumberland said to bring it by and they would take a look. Mike and Ruben came out and got up under the truck with a rubber mallet and muscled both tail pipe connections back into place. They weren't going to accept any payment either, until I told them my mama would chew my ear off if they didn't take something for their trouble. Thank you, Cumberland!
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January 2022 by Stephen Kirk
Had a water pump fail unexpectedly. Dropped the car at 10 a.m. on a Monday morning and they had me ready by 12:15. I am very satisfied with the quality of work.Service: General repairs & maintenance
