September 2014 by Kevin Dean
First of all, I would like to say that the ONLY person worth any kudos or praise at this location is Paul. Paul goes above and beyond, is ALWAYS pleasant to do business with and treats his customers with the utmost respect. Paul, in my utmost honest opinion, should be the head boss at this location. He deserves 10 stars! The one star (should be zero stars but review would not post without selecting at least 1) is for the other salespeople (Wes, the boss and the delivery driver who blatantly lied to my husband about being able to deliver our furniture when asked about it). The boss, Wes, is so very rude and disrespectful towards the customers and he outrightly said that he doesn't care how he treats people. When asked why we wanted to cancel our recent purchase, Wes the boss immediately attacked and did NOT give us a chance to explain any thing. From the beginning to the end, he was constantly interrupting, not allowing us his faithfully paying, loyal customers, to say any thing. My wife was actually going to be nice when she spoke but she was not given that courtesy of respect by Wes at all. He just proceeded to be arrogant and rude as well as very disrespectful. On a previous purchase from this location, we were asked to provide/update any and all current information, which we did. We turned that in with the first payment as well but somehow (no surprise really considering how this business is run), Wes and the delivery guy call my old phone. WHY DO YOU BOTHER HAVING YOUR CUSTOMER UPDATE ANY INFORMATION IF YOU YOURSELF ARE NOT GOING TO UPDATE YOUR OWN FILES?? Nonetheless, it is a bad business practice, it doesn't look very professional but instead makes a company look rather incompetent especially to someone who is considering buying/renting from a company. What also looks rather unprofessional is a boss putting his leg up on a bench at any time he is trying to seal a deal. Wes did exactly that - he put his leg up on a bench from a dinette set that we were considering/had wanted. We would NOT have had a problem with a delivery being put off at all. The major problem we had with Bestway is that the boss, Wes, led us on by asking the delivery driver what the possibility was for delivery and then the delivery driver himself saying that he could make a 7pm delivery and then not properly following through. He just made excuses for the weather being bad (they would not have been soaked or anything as they drive through our yard and up to the porch which is covered with a roof - the drive would probably have taken 15-25 minutes at best). Even with the slightest inkling of the schedule being too tight, the boss should have said NO directly, that it wouldn't be possible to deliver today, that the earliest we could deliver would be the next day but instead we were given the runaround. We are very reasonable people and we would have been happy customers if people here would just have been upfront. You probably won't take the time to read this very interesting article considering that you don't care about your customers one iota, but maybe, just maybe it will help you to see things from your previous customers' points of view. It's appropriately titled, "25 Customer Service Skills You Absolutely Need." You master these and you can excel in any customer service position and be the Customer Service Rep that every customer runs to. A great customer service individual goes above and beyond, bends whichever way he/she has to in order to keep their customers happy even if that means that a company loses a stupid processing fee vs. losing a customer. But in this case, with all the disrespect and what not that was shown today by the boss Wes, towards me and my wife, Bestway lost customers today.
