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February 2024 by Jeran Lane
AAMCO is a budget shop and expect budget parts and budget service. Sure, they can get it in and out. I had an issue after I had a clutch and throw out bearing replaced. Fast forward a year and only 10k miles later I had another issue. The previous shop manager left and the new one didn't want to cover my warranty. Claiming the old manager never registered it. After a phone call to corporate, taking the car to a different AAMCO location, and 2 weeks we worked out a deal between myself and the 2 shops. The Lebanon location was okay to deal with, but the one in Richmond was a pain to reach or do business with.
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February 2024 by Erika Arcila
Great customer service. Real, compassionate, and honest! I had some major car trouble in TN and I live many hundreds of miles away. They were so helpful and didn't try to take advantage of my unfortunate situation. Manager and owner are good good people! I'd give them 10 stars if I could!!!
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February 2024 by Karen Overton
Do NOT trust them with your vehicle. I had a transmission replaced with them once, then again under warranty several months ago and the transmission went out just again today. Originally they replaced the catalytic converter during that repair and now two more times under warranty because it went out again and again. Also, they installed the wrong exhaust system under the truck during this work and admitted putting the wrong one on knowingly, hopeing it would work. It rattled like a coin in a tin can.I have called them several times this morning and left messages with no response, I drove over b/c business hrs are till noon and they have closed early on Saturday.I have been very dissatisfied with Aamco. They have never offered to pay for a tow, pick up the vehicle or help in any way when their workmanship has failed and have wasted so much of my time driving back and forth trying to get them to honor their warranty.Do not use this transmission repair shop. They are not a reputable business. They don’t stand behind their workmanship.
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December 2023 by Rob Latham
My experience at AAMCO Lebanon has been nothing short of exceptional. Jason and his team truly takes care of you in your time of need. The customer service that was provided doesn’t seem to exist anymore and restored my faith. thanks Jason and team!
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December 2023 by William Watson
Had an issue with a CV axle and was towed to this location. First and foremost I was treated with respect and was told everything upfront. Jason the manager went above and beyond to find the proper parts and keep me informed. Got me fixed up and on my way as quickly as they possibly could. Highly recommend.
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December 2023 by Alyssa Williamson
This place is 100% the shop to come to. Jason is amazing, as are the mechanics. They were SO very helpful to make sure we could get our vehicle out the door and drivable. We had a new alternator installed in June, and it had already gone bad. Jason was able to go into detail about what all was going on, showed us everything as well. These are trustworthy people to the highest degree. I have NO idea what my fiancé and I would have done without them. We would have lost everything (car, apartment, etc) without their help and integrity. We will forever go back to AAMCO for alllllll of our vehicular needs, repairs, and maintenance. God bless these guys.
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December 2023 by Neil Nelson
Everything works great I am very pleased with the work they did.
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December 2023 by Google user
Had an issue with a CV axle and was towed to this location. First and foremost I was treated with respect and was told everything upfront. Jason the manager went above and beyond to find the proper parts and keep me informed. Got me fixed up and on my way as quickly as they possibly could. Highly recommend.
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October 2023 by Michael Mundy
Very friendly and professional. Jason answered all of my questions and made sure that I understood everything about the repair.(which they did quickly) I highly recommend them.Service: Transmission
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October 2023 by Roxanna L (Roxie)
Had to have transmission fluid changed these guys got me in and out and was very friendly! Hands down I now have a place I feel I can trust! They get all my business now
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August 2023 by Manuel Fuentes
These guys are the real deal. Top notch customer service and they took care of my Transmission service without a problem. Glad I found these guys I will use them again. Rob and chris are great professionals to deal with. Oh did I tell you that they also give you a 10% Military discount!Service: Transmission
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April 2023 by Joshua & Robyn Hill
Rob and his team are the best! They found a busted shock bolt and replaced it at no charge with a spare one they had. I then had the brakes and rotors replaced and they did a great job for a fair price. Hands down my go to place.Services: Brakes
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November 2022 by Curtis Leslie
Excellent place for automotive work. Manager Rob went out of his way to help, was thorough, professional and very helpful. I trust this business and appreciate the effort that was put in to diagnose the problem with my vehicle. I highly recommend this business for automotive analysis and repair.Service: Brakes
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November 2022 by Brad Montgomery
Do not trust these guys with your car. I've had 2 bad experiences with this place. Both times they tried finding something else to work on instead of the problem I asked them to check and broke something in the process. This last time I went there I was just asking for an estimate on a blend door repair. In the process of the diagnosis they broke the climate control fan so that it no longer turns off. When I brought it back they said they couldn't fix it and that it was already broken when i brought it to them. They are overpriced for basic repairs that they are not competent enough to do in the first place.
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September 2022 by A Google User
Great people to trust your vehicle with. Every experience so far has been a good one.
