Big Lots offers a variety of furniture at reasonable prices, and while some customers miss the days of unique items, the store still has special finds like meringue cookies and rainbow Christmas trees. Customer service is a highlight, with staff members like Mr. Tony praised for their positive energy and helpfulness. However, some shoppers have expressed disappointment over the removal of greeting cards and occasional oversight at the checkout. Despite mixed feelings about its evolution into a more standardized department store, many customers appreciate the friendly and attentive service, making their shopping experience enjoyable, especially during the holiday season.
