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March 2024 by Nickie M
Selection fine. Ethan the bagger, zero clue. He put Vicks products in with cheese and when I called him out, I got an eye roll. After my groceries were in my cart he tried to place two gallon jugs of water right on the top. Absolutely not. I grabbed them off the top and placed them underneath the basket. It's very clear these people are not trained in proper bagging of groceries. Also ended up with useless egg noodles because he put cans in the same bag. I have asked several times to bag my own and am told I cannot.
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March 2024 by Michael S Rodgers
Very good place to grocery shop.
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December 2023 by Major Tom
My favorite Food City. Awesome staff and my favorite part is check out. I have back issues and doing self check out after loading the cart is too much for my back to handle. This store you hand over your cart to the cashier and they unload it, scan it, and bag it. That is just so awesome in today's world. Keep it up! And thank you.
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December 2023 by Nancy Neal
GREAT PLACE TO SHOP FOR GROCERIES.FRESH MEAT & VEGETABLES , VERY HELPFUL ASSOCIATES.
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December 2023 by Andy Grierson
My favorite store. Staff is always friendly.
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November 2023 by Luke Highfield
Kind of mid to be honest, the atmosphere lacks severely compared to the one I used to go to in East ridge. They often don't have what I want, but it definitely is convinient.
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November 2023 by Nathan
I don't know if you call it the deli or whatnot, but whenever I have had an issue there Lee was behind the counter at this location. The first time I had issue was weeks ago. I do not remember the exact issue, but I ended up leaving without buying anything. Lee was there. Tonight I tried to get their $9.99 3 topping pizza deal at a different location because of customer service, but they ran out of 16" pizza crust. So I went to see Ole Lee. I asked for the deal, and Lee told me "We aren't doing that right now." I asked when they would reinstate the deal, and his reply was "Whenever I get more help." I was the only one in line... I started to leave then remembered food city had a deal on plates and sodas. Basically 2 for $10. I went back inside, and started to order the first plate. The entree was nachos. Lee put some chips down, and poured cheese over them. I asked if the shredded chicken up front didn't come on the nachos. He replied "Oh that's dried out." I said it was fine. He then said that the loose shredded chicken was an entree on its own. I again left without buying anything! Always a problem with him, and hope he grows from criticism. I avoid the poor service from this deli if I can help it.
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October 2023 by Ashley Delashmitt
We came to this location this evening and my son literally fell onto the sidewalk and Alan was standing right in front of us and didn’t even say a word or ask if he was okay or if we needed help. If you’re a manager you need to make sure your customers are safe as well.
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October 2023 by Joanne B.
I now live closer to this Food City. Looking forward to placing an order.Great service!
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September 2023 by jack serafino
Great local grocery store. Employees are very nice.
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June 2023 by tina lowery
Edited: 7/18/23 I have to take a star away. I visited their bakery to pick up a cookie cake for my son's birthday today. Devin was behind the counter, decorating another cookie cake . A generic one for Father's Day. I stood in front of her at the counter (we were face to face)waiting on her to finish so I could ask her if she could add my son's name to a cookie cake that was already made. She looked up at me several times. Yet, she never acknowledged me. She finished the cookie she was working on and grabbed another one to start. I finally said. "Excuse me, can you please help me?" She let out an enormous sigh, slammed down the icing bag, and just looked at me. No words. I proceeded to ask her if she could put my son's name on the cake. I said his name is Aaron. She grabs a pen and piece of paper and just looks at me. Again, no words. So I figured out she wanted the spelling of his name. So I gave it to her. She writes it on the paper and then puts it on the cookie cake. She hands it over the counter to me, and I said "I appreciate you taking the time to do this. I'm sure you're super busy today." She says absolutely nothing and turns her back to me and starts working on something else. She said absolutely zero words to me but was very good at showing me that I was being a nuisance to her and that I was in her way. I have never been treated so rudely at this location. Ever. Her name tag said she has been working there since 2023. So, at the most 6 months. If they continue to let her treat their customers like this, then she will run off more customers in less than a years time than they want to count. I am sorry she hates her job, but that is not my fault. Manager: Reign in her attitude asapThe Lakesite location is better than the Soddy-Daisy location for having items in stock. The only downside to this location is that it's sometimes hard to find assistance whenever you need it.
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June 2023 by Judy Newman
OMG! I had no idea how great this store made CHEESEBURGERS! YES! CHEESEBURGERS! So tasty and juicy! I had been brought one for lunch a few weeks ago and wanted another today. Wasn't sure if the deli accepted call in orders, so I called. I was greeted by a friendly HUMAN named Cody (sp?) who was super polite and very helpful. After giving me the opportunity to be placed on a brief hold for him to check for sure about acceptance of call in orders or to be transferred to the deli, he placed me on hold. Moments later he returned and said that the deli would accept call in orders for anything that store offered. I thanked him for everything and he transferred me to the deli. I was greeted by yet another AWESOME and enthusiastic person who took my order and I told him how delicious my cheeseburger had been and he was so happy and gracious that I had enjoyed it. Now, my most excellent husband is on his way to pick up our lunch! Overall I give all parties involved a 10 out of 5 because they are all twice as great as I could ever describe!
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June 2023 by Michaela Clark
The store is great and they have nice cashiers also the pharmacy people are nice to.
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April 2023 by Rob McRee
Deli is always understaffed. I have visited 5 times in the last month and I am always told they don’t have time to make items off of the menu. How can you advertise menu items, but always refuse to make them?
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April 2023 by Keith Maxey
Nice grocery store. Lots of choices and good selections of meats