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July 2024 by Richard Lando
Took my car in right away for an oil change. My wait was less than an hour. Front office people are always pleasant and helpful.
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June 2024 by Myolevitone Synchro Kinetic Massage - Why Knot Bodyworks
An absolutely perfect experience. Mower tires mounted. JJ and David went above and beyond the call. Hats off to the crew! Y'all were awesome! I'm so happy ✌️??
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May 2024 by Sikia Gray
Quick and easy oil change
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April 2024 by Chris Wages
Took truck in for front end alignment oil change and tire rotation. Dropped vehicle off at 7:30 and was advised would be about 4 hours. I went home, got a phone call 6 hours later that bolts on front end were loose and they wanted to charge me an hour of labor for o tighten them in addition to alignment. I drove to shop only to find the scar marks on the supposed loose bolts were scarring from someone trying to tighten them, I just had all new front end parts installed by certified mechanic. When I told them I wasn’t an idiot and I didn’t need the alignment guaranteed, just do it. I was then told my truck had been sitting on rack over three hours without being touched. They then advised me to come pick my truck up that they wouldn’t work on my vehicle. Avoid at all costs. Crooks that try to take advantage of individuals.
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March 2024 by Chris Evans
I have always gotten excellent service from Jay Jay and Clint,plus guys in the shop do great job on my vechile too.
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February 2024 by Ron Budynas
Beware, this is the only tire company I have ever bought tires from that won't take returns. Tried to size up my truck tires and realized they didn't fit and rubbed my fenders. They would not take them back. So I went to Raleigh Tire who always gives you 60 days to try them out. Guess I'll try to sell tires with less than 500 miles.
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October 2023 by Anna Brown
My husband and I were on a road trip and got a flat tire half way. We got off this exit and pulled into a gas station to get triple A. Then we realized we could get it patched. Having no idea how long this would take God lead us to this business. They were a BLESSING!!!! we were back on the road in 20 minutes!!!!!!!! They didn’t try to sell us anything. They just wanted to help get us back on our way. AND they have fresh popcorn 15/10!!! highly recommend!!!!!
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October 2023 by James Thomas
Awesome people awesome service overall a great place
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September 2023 by Maverick Jenkins
Very unsatisfied, went in for tire alignment was told $89.95 which I wanted and agreed to, then counter person came back to me and said it would be almost $700 to repair. Then charged me $27.99 for looking at it. I want use their service. THANKS GATEWAY
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September 2023 by Marco Johnson Sr.
Good service
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September 2023 by Jacob Green
Really nice people. Took longer than estimated tho
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August 2023 by Marlon Eddins
I had a flat that was previously repaired leak again. They took care of it, no questions asked. Will do business there again soon
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July 2023 by LaToya B.
Today is my 3rd Saturday in a row that I have attempted to receive service from the Lakeland, Hwy 64 Gateway Tires. Today, I arrived at this location a little after 09:00 hours and was advised that my vehicle could not be serviced for an oil change due to them closing at 14:00 hours. I spoke with the manager on duty and he provided the General Manager, Barbara Lot's phone number (6627121271). After leaving General Manager Barbara Lott a voicemail, she did in fact return my phone call. After explaining my issue to her, visiting the stores on 3 different occasions way before close of business but being refused service. She became very defensive and rude in stating there are other customers who leave their vehicle to be serviced the day before. I made her aware of myself and many other customers not knowing that was an option, it's not advertised to receive service you must leave your vehicle overnight, but I explained to her how ridiculous it was to refuse customers 5 hours before close of business. General Manager Barbara lot advised she's been with the company 34 years, she answers the complaints if I decided to make one and I could lastly take my business else where. At no time did Barbara apologize, show empathy or even interest in the issue at hand. Although many businesses across The U.S. are short staff this is still unacceptable. Lastly, I hate that Barbara Lott being a General Manager and with the company 34 long years feels that she is above customers and their concerns. Most would be grateful to be employed as long as 34 years, but unfortunately Barbara Lott feels that she is irreplaceable and can treat customers any kind of way. How unprofessional, Barbara Lott. I do believe the standards are higher than this and this is not the way the owners of Gateway would like for their management team to conduct business. I hope someone can fix this issue. Best regards.
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July 2023 by Christopher D.
Do not go to this store !! The service stinks and their knowledge and customer service is really poor to just awful! I took a small front tire off my lawn mower and new heavy duty tube to be installed... They rip my heavy tube trying to install it... 2 days after I dropped it off and numerous phone calls i was told it was ready for p/u. NOT!! got there and the rim / tire apart and on the floor in shop... I left and the next day I call ... I got to store wheel /tire was on counter it was " flat" same guy had pinched this tube again! I had brought the second heavy tube I took it to them and they finally got it together and then charged me $16.75 to get my tire back! See my next rating this was on my new Ranger p/u that had a nail in middle of the tire I dropped off for a cold patch inside Truck has 5100 miles
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May 2023 by Bryce Ledbetter
Went to get my oil changed and had them look at the front end of my truck. Apparently I was about to die with the condition. They repaired this in a timely manner and were extremely friendly and helpful!! Everyone at the front desk was awesome and the crew in the garage were great with the fox and explaining what was going on.Don’t go anywhere else, if you don’t have to…
