David Bales Buick GMC has earned a strong reputation for exceptional service and hospitality. Customers have praised the dealership for their quick and honest dealings, with one describing their recent vehicle purchase as the easiest and fastest experience they've ever had, despite technical issues with the new computer system. The staff are recognized for being honest, fair, and transparent, providing fair value for trades and avoiding hidden fees, which makes the buying process enjoyable and exciting. The dealership is also noted for going above and beyond to assist customers in difficult situations. One customer appreciated how the team swiftly diagnosed a breakdown, provided transportation to a car rental, and offered a range of vehicle options, demonstrating their thoughtful and caring approach. Another customer, a traveler concerned about safety, received prompt and thorough roadside assistance from Nick, who tested the brakes and assured her she could continue her journey safely. Communication and convenience are also highlighted, with staff like Kent offering good deals over remote communication channels such as Facebook Messenger and even delivering vehicles to customers' locations. Overall, customers feel valued and well cared for, with many expressing their intention to return for future purchases. The dealership’s friendly, honest, and helpful staff create a positive experience for all who visit.
