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November 2023 by Christopher P.
Do not use this Company, they will charge your card, tell you that you agreed to the ToS but then tell you your tags do not work but you have to keep paying! Store says call customer service and they say call the store!! Had to file a dispute with my bank to get it to stop!!!!
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November 2023 by Jeannie Alley
Paid for a basic wash and it didn’t even look like it went through hr wash. I asked if we could go through again as one side of the vehicle was filthy and she said no. Sorry. But you can clean the whole car with this rag and spray. It’s not what I paid for!
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November 2023 by Danny Veiga
Ah, Zips Car Wash in Knoxville, TN. A place where one's prized automobile gets the pampering and care it truly deserves.During my visits to Knoxville, I had the pleasure of taking my Porsche to Zips not once, but twice. Each time, I was met with professionalism and attention to detail that was simply impeccable. The staff clearly understand the nuances of maintaining a vehicle of such caliber, ensuring it gleams and sparkles by the time they're done.The dedication to excellence is evident in the results, as my Porsche emerged looking as pristine as the day it rolled off the assembly line. A sense of pride swells when driving away from Zips, knowing your vehicle has been treated with the utmost respect and care.For anyone in Knoxville, whether you own a luxury sports car or a trusty old sedan, Zips Car Wash is a must-visit. An undeniable 5 stars for delivering consistent, top-tier service. Safe travels and shiny rides to all!
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November 2023 by peyton stiles
Emma was AMAZING!! My car had been sitting under a tree for a few weeks and had become so dirty that she told me i probably wanted to scrub it off before going through the wash. She then continued to help me scrub the gunk off my car for about an hour so that my car would be as clean as possible. She was also very knowledgeable about the different services offered and helped me pick out the best option. 100% recommend zips because they are so helpful and kind!!
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November 2023 by Larry Schaffer
I showed up with an expired coupon. Duh! Emma was great to work with! She hooked me up with a great package! My truck’s roof was quite dirty so she helped me, without prompting, use a special cleaner and ran it through for a second wash! Clean!!! Thank you Emma! You’re my Hero!!
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October 2023 by Kevin S
My favorite car wash by far. Terrohn and his coworker are always smiling and always willing to help in any way. In a world where so many people complain about there job it’s refreshing to see employees making other people’s day at the car wash.
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September 2023 by Danny Rhoads
Not closest location for me, but equipment seems to always working there, everything always clean, & customer service is always best @ that location, everyone always friendly & knowledgeable. Highly recommend this location.
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August 2023 by Will
Used to be pretty good, but The price has doubled in like 2 years and the base wash has gotten considerably worse. A $12 wash couldn't even get rid of some grass clippings.Also be prepared for someone to walk up to your car and sell the membership to you.
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July 2023 by Michael Carey
All was a good day and made even better with meeting Emma. She was full of smiles and very helpful when I got there and followed up with me as I was vacuuming! Great person and a great experience
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July 2023 by Jessica Bankhead
Had a great experience with Johnnie. I have a new 2023 and had my settings wrong to go through the car wash. He calmly walked me through the process to get my car in the right mode and off we went. Thank you Johnnie!
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July 2023 by Seth Downing
I’ve used the Zips on Western and Middlebrook Pike a lot in the last 5 years because I pass one of them every day. I really like the car wash but I had the same experience as another user with the upsell. I was sold a monthly membership that would be $10 a month. I signed onto the website to review the details because I was skeptical that the attendant had been honest about membership. When I tried to find my membership and cancel, I received a message saying my number could not be found. I then had to travel and didn’t think about it again until I saw a charge for $40 on my account. I called the customer service team to explain what had happened and to simply get a refund. Customer service flat out refused to give me a credit but said they would escalate it to try and get the refund. To my surprise, they confirmed my email and a supervisor only then sent me membership details, terms and conditions, and refused to credit my account. I’m very disappointed because business ethics and good customer service are the two most important things to me as a consumer. Despite how well their car wash works, I will not be returning here because of how poorly I was treated. If you do use their carwash, I would advise you to avoid any memberships or upsells that they offer.
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July 2023 by Sarah Idol
Johnnie was extremely helpful and so friendly!! I think we are going to get a membership now! Thank you Johnnie for helping us with our coupon!
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June 2023 by Douglas Derrick
I’m a huge fan of Zips on Lovell Road/Middlebrook Pike. Mylek and his crew are awesome. I love the towels they provide and the mat washer is pretty sweet. Best car wash in town!
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June 2023 by Terry “TJ” Jones
Middlebrook Pike location. I have a membership, which is supposed to be good at any Zips location. The pass reader at this location didn't read my pass. I talked to the attendant, who called the manager. Manager said I couldn't use the wash because my sticker wasn't stuck on my windshield. It hasn't ever been on my windshield, never had a problem before at other locations. Wrong answers, inept staff, poor customer service.
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June 2023 by Leslie Bonner
I love Zips and come by as often as I can. Terrohn was super helpful, professional and friendly! He made sure the vacuums were working well and I had what I needed. The vacuums were super powerful which is the most important thing! Both of them that I used worked really well. Will definitely be back again soon!Services: Auto detailing