-
November 2024 by Alternative Universe
Good customer service with Ryan. Patience and helped us get what we were looking for. Got the new Samsung phone for a very decent price. Would recommend to another person. Thanks for the tips and service.
-
October 2024 by Richard Ellis
Easy quick and easy question,thanks for the help
-
October 2024 by Laura Hall
I came in today and Ryan Willoughby helped me. He was wonderful and patient! I give him an A+++ for customer service!!
-
October 2024 by Alex Rivenbark
Travis and Matt helped me out a ton today. Travis took my problems into account and made it his priority to fix my situation and the previous mistakes made by his colleagues. He understood my anger and made it really easy to understand how it was going to be fixed. Travis thank you very much for being for the customer.
-
August 2024 by Cody Kraft
There are some despicable practices going on at this location. Don’t let them give you anything “for free.” When I went in to upgrade my phone, the sales associate offered me a “free iPad,” and upon my clarifying confirmed that there were no costs attached. Fast-forward a month and I’m stuck paying $10/month to have said iPad on my plan, and the only way I can remove the line is to pay $500 for the iPad outright. It’s one thing to get tricked; it’s another to be outright lied to.
-
April 2024 by Brendon T.
I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years now, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon
-
January 2024 by Shawn Hans
Devin Moore went above and beyond to help me after rude employees of Chapman location definitely recommend him. Super nice and determined to make the customer happy.! 100000/10 thankful that Devin actually took time to help me
-
January 2024 by Vu Nguyễn
Scam company
-
November 2023 by Jonathan Vela
I was in a jam and didn't have a working phone. I came in without an appointment but the manager, Danny, and his trainees got to me right away.They worked with me to come up with a creative solution and had a working phone for me in less than an hour. The best part was that they provided exactly what I needed without being pushy with different offers and sales.
-
November 2023 by Amber Barnwell
Jay and Cody were amazing in helping me pick out a new phone. I was very anxious about having to replace my phone going in and they made me feel very comfortable and explained everything so thoroughly that it eased my mind. Their charisma and salesmanship were great! If you’re in the market for a new phone, I would recommend going to Verizon on Cumberland and asking for Jay or Cody. 10/10
-
November 2023 by Morgan McEvoy
Great new iPhone update on a better plan getting Disney, Hulu and espn for free
-
July 2023 by Dawn Yoder
Michael and the guys were the best! Best experience I have had at a Verizon store!
-
November 2022 by Brittany Peppers
Robbie was super helpful. He is hands down the best employee there. Robbie helped me pick out a phone that I needed and fit my budget. He was kind and patient. If you visit this branch, ask for Robbie every time!
-
May 2022 by Elysse Myers
Sorry, reviewed wrong store.
-
March 2022 by Ella Rivers
John and Tyler are the best employees ever. They demonstrated pristine survive and made this upgrade so easy and fun. They helped with answering every single question and walked us through everything step by step. 10/10 would recommend coming to get there service. Tyler was so awesome, so friendly and helpful!!