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December 2023 by Daria Moran
They're never actually open. Every time I've tried to shop here in the past few years, I arrive to find all the lights off and a handwritten "closed" sign on the door, even though their posted hours say they should be open. I thought surely they'd at least be open the weekend before Christmas, since it's one of the most lucrative days of the year for mall retailers, but nope, still closed.
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November 2023 by Haley McEwan
Love this store, staff was super friendly and helpful.
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August 2023 by Majestic Vibes
Do not shop online. Their customer service is trash...First I ordered 2 shirts and a hat together...the shirt arrived but the hat didn't so I contacted them and they said it was shipped separately and was on the way....so I wait....and wait....and no hat. I check my email and it says that they cancelled the order bc it wasn't in stock....ok makes 0 sense bc I was told it was shipped....Okay so whatever, I'll just get my money back.....yeah right!! They say they sent the refund but my bank hasn't received anything and now they refuse to answer my emails or help me at all. It's been 3 weeks....
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June 2023 by Tesla Smith
Really cool staff. Very helpful and laid back. And of course Van's has always been a great brand. Love their shoes.
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June 2023 by John Breeden
Very nice staff helped with all questions we had and even showed us some out of stock shoes online that fit our style and the store itself had better shoes with pop cush inserts that journeys did not have in their vans.
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June 2023 by borraxz
Great selection of shoes and the help was awesome ?
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February 2023 by Stephen G.
Walked into an empty store and the employees couldn't have been less interested in helping. Both of the staff stayed at the counter silent and texting. It was like pulling teeth just to see if they had a size. When I did get their attention I was met with zero personality and no interest in helping me. Like a sucker, I still bought the shoes.Go elsewhere.
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January 2023 by Cheley Landry
Bought a pair last year, wore maybe 6-7 times, had to wash them because the dog stepped on them and the whole part around the sole on both shoes ripped off around the edges. These aren’t cheap shoes, and should be able to handle a wash!
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January 2023 by Brad Kirby (WolfBornKing)
Very attentive staff and excellent selection.
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September 2022 by Jinx Moon
Love the Vans store. Any time I travel I check out the Vans store in town to see if I spot anything that isn't back home.Got shoes for my baby boy and we got free socks as part of the deal! He looks stunningStaff was kind as always and very helpful with any questions.
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September 2022 by Doctor Mentary
Had a really good experience buying vans at this store. I wanted something special and I didn't know what it was I was looking for but the people there helped me figure it out. It's too bad they don't sell inserts for their vans because that would be smart. I liked the kind energy of the people and the selection was strong. They make lots of different kinds of shoes and many of the more well-known kinds were in the store and they had a lot of the sizes we were looking for. Glad that I found a place where Vans are sold.
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September 2022 by Elizabeth Reynolds
Great location with a decent selection. Staff were friendly and helpful.
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September 2022 by Tha_ville
Staff was friendly and got me the shoes I needed.
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July 2022 by Evan Guthrie
Vans at West Town Mall in Knoxville is a great place to go for all things Vans and much more. I really like their selection and prices here.
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June 2022 by Stephanie Potts
2 T-shirts for 42 bucks I thought that was great!
