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October 2024 by Jeff Moore
Got new phone was a smooth experience.Christina super nice and very knowledgeable.Best service I've had there.Thank you very much!
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July 2024 by Beth Reynolds
Sales rep that we spoke to was very obnoxious. We left and went to another one in halls and was treated very nice by Nathan
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June 2024 by Henry Jones
Could not be more disappointed, and upset! After going through all the trouble of ordering a phone on line through my email and them taking my money, I was informed they put a stop to my purchase, and wanted me to show identification at a U.S. Cellular store. I am traveling across country as my job requires, but I make time. Only to be told they can't me, after me providing identification, a social security card, and proof of an address. The address is a Florida address so I can't buy a phone??? I can't set up an account in West Virginia because I have a Florida address on my identification card??? Mean while I have a daughter in West Virginia I can hardly talk to because she didn't want a Walmart prepaid like her father. She wanted to go through U.S. Cellular! After this I can promise you STRAIT TALK PREPAID FOR LIFE!! HORRIBLE EXPERIENCE AND HORRIBLE SERVICE!!! Take my money, and then couldn't give me my product, and then couldn't give me money back, I also have to wait to get that back. Beyond livid!!!
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May 2024 by Brittany Christian
I went down to the Broadway location with too many tasks! Brett was the representative to help me. Brett went over and beyond to make sure all of my needs were meet! He was so helpful, kind, and patient! Lord knows I over worked him! But he did it all with out complaining! Thanks Brett for working so hard for me so I didn’t have to! Definitely my go to guy now!
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May 2024 by William Christian
Brett was absolutely amazing! My wife went down there and put that man on a mission. Not only did he take care of all of our needs, he went over and beyond with a smile on his face! Best customer service!
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January 2024 by Mary Evans
Brent and shel were the absolute best !!! I have never had service that good in my life!!!
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November 2023 by Tyler Hollingsworth
Best store in town!????? - Unmatched customer service.
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October 2023 by John F.
Really snide customer service. Slow! I regret using Xfinity every time I have to deal with them.
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September 2023 by Daveoest Charles
Terrible staff only two people working,very rude
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August 2023 by Martha Zaldivar
The attention is very good, the staff is very friendly and will help you with any questions you may have. I went to cricket to activate a number and have a new plan and they told me that the phone does not work they would charge me $100 whether it works or not and I told them that I would not risk losing with them. I went to US cell phone it was fast and I sure recommend it.
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August 2023 by Jessica Corea
On 8/13/2023 I received remarkable service at this location. The sales representative I want to brag on name is Colby. Yesterday my husband and I came into the store so close to closing hours. It wasn't our intention to come in the store so late, but what happened to my phone was so suddenly. It had rained that day and I got an astronomical amount of water in my phone and it was destroyed with water damage. Although the store closed at 5:00 my husband and I went in at 4:30pm. The sales representatives could've been frustrated and/or refused our service; but instead Colby stayed with us until 5:10 getting me a new phone and watch. Not only did he help activate both devices, but he also was intentional making sure that I got all my data from my old devices transferred to the new. He sat and waited for me to look thoroughly and make sure I had everything and waited to see if I had any questions. If you ever visit this store definitely ask for Colby and tell him I sent you!
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June 2023 by Terry Crawford
These employees that work at US Cellular on Broadway are not helpful, the worst part was when I caught her in a lie, that is unacceptable, I have been with US Cellular for 15 years and noticed that ever time I go to the Broadway store there is a problem, last trip for me.
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December 2022 by Trevor Olson
BJ was extremely helpful and very straightforward over the phone!
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November 2022 by Emily Fiore
Understaffed. I've Visited This Store Twice And Both Times The Wait Was Over An Hour.
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November 2022 by William Fairchild
Had phone app canceled.
