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December 2023 by Wayne
Staff was not helpful to my wife who was searching for a gift for our granddaughter. They basically ignored her.
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October 2023 by Lisa Angelle
If you want terrible customer service this is the place for you! No refund will be issued. Ever! Even if your item is unopened with original receipt. If you buy a pair of shoes that are simply the wrong size you will not get your money back. Take your money to Little Happy. Little Happy has better selection and way better customer service.
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September 2023 by Elli Kam
I used to recommend all my mom friends to come here due to the adorable selection of clothes. Won’t be doing that anymore. Staff used to be a rotation of sweet girls. The last few times I’ve been there was a rude standoffish lady working and decided not to give them my business.
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July 2023 by Megan Brummett
Cutest store and love everything they have! BUT they NEVER answer the phone in the store. and the website is HORRIBLE to shop- its never updated and so hard to navigate. Ive messaged multiple times on FB/ instagram wanting to purchase things and no one ever replies. About given up on Twig.
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May 2023 by Claudia (Fountain City Jewelers)
I went into Twigs today looking for a gift for my 2 grandchildren.No one ever asked if they could help me. After 10-15 minutes. I finally asked for help.The shop is beautiful but a lot of items aren’t even priced.I will not be back soon.
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July 2022 by delaney davis
Had horrible experiences everytime I’ve went in this store. They do not say a word to me. And I feel like the think I can’t afford the clothes. If you are dropping this much money on baby clothes the rude employees could at least say hello
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July 2022 by Hip Koi
The owner is such a sweet lady and the employees are always so helpful and polite.
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June 2022 by Ellie Wansley
I love Twig sooooo much they have great clothes! The employees are so helpful and I have seen hardly anyone come out unhappy. The owner is so nice and caring she always stays late to get things set up for the next day ?. THANK YOU TWIG!!!!
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April 2021 by Toni Holland
These little toe toes couldn’t be happier with our annual Saltwater color choices from Twig! Thank you!
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March 2021 by Mona Isbell Smith
Website down and no one answering the phone. Made me wonder if they were going out of business. Left msg. She returned my call the following day. By that time, I had found the item online and ordered it elsewhere.
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February 2021 by Rachel Tucker
They will mail gifts for you! I’m visiting friends in Knoxville this weekend.It was a relief and a surprise that I didn’t have to stuff the dress I bought for my goddaughter into my already-full suitcase to then mail it to her three states away when I return home. They gave me a pretty little notecard to write in while they packed up the package for the mail.Very sweet little shop.
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January 2021 by Angela Feher
The best children’s boutique in Knoxville! They carry some of my favorite brands (Beaufort Bonnet, Bella Bliss, Kyte, Splendid, etc). The owner is amazing and she really cares about the community. Such a great store!
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June 2020 by Kristy Higginbotham
My favorite store for baby clothes. I always purchase an outfit from here when giving a gift to new parents, simply fabulous brands and impeccable customer service.
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July 2019 by Nancy Lou Faulkner
Great store with quality items!
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May 2019 by Ashley Prigen
Such a sweet shop! Found the perfect outfit for my nephew!
