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November 2024 by Tom Brown
I am all for purchasing local, but Trible's customer service is "Zero!" It is the worst that I have ever seen. Purchased a part on Tuesday, dryer timer made it through two loads and then stopped working. I live 1 hr and 15 minutes from Trible's (2 1/2 hours round trip), told me that they couldn't warranty part until Monday, but if I wanted to make a trip in they have one, just have to purchase it again (another $120), and then come back on Monday to get refund and warranty. That is 6 more hours of driving, with a total of 9 hours on the road and gas. What is MY time worth for YOUR inventory. Please, do NOT waste your time, buy on-line, you will get better service at half the price.
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September 2024 by douglas west
Don’t know about the other reviews but my experience was a good one at the Serlake drive location thanks tribles.
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May 2024 by Eric Gooding
Stopped in to Trible's about 2 months ago to order a clip for the top of my dryer. The part was on back order so i ordered it and was told I would receive a call when the part came in. I received a call from tribles last week saying the part had arrived and that i could stop by to pick it up. I came into the store monday 4/22 and was told my part was not there. I was then told there was no record of it ever being ordered in tye system. The old man in his 50's with spiked hair and tribal tattoos was rude and very incompetent at his job. He was also the one that put my order in over 2 months ago. Im sorry its a monday and you dislike your job but thats not a reason to be rude with customers. Do better Trible's
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April 2024 by Abbey
No help on the phone, very rude and disrespectful. All I did was ask for advice and he kept repeating “what part do you want me to look up” over and over again. Avoid this joint, waste of money and time. Not real people.
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April 2024 by Veronica Nieves
I work in property management and use Tribles quite often for appliances parts. Always quick to respond and with their turn around time. Can usually pick up parts within 1-2 business days.
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February 2024 by nvrguess 865
Quick service and very helpful, pleased with my experience would recommend to others, aswell as use for any needs I have in the future
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November 2023 by Brian Brannum (Hilltop Ministries)
I was needing a baking element for my older oven. Jerry “Rain Man” looked at a picture of the element and recalled a part number from memory that would work as a substitute for my discontinued baking element. Not only did he go above and beyond recalling a part from memory he spent and extra ten min past closing to insure my thanksgiving wasn’t a disaster!!! Rain Man saved thanksgiving!!!!
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November 2023 by Daniel Griffin
I purchased an element for my oven which I did not use because I was able to test the old element and it was still good. (Problem ended up being something else) Trible's would not let me return the new element. The representative said that they don't accept returns on electrical items and that policy is on the receipt. It's too late to read the policy if it's on the receipt! This policy was never discussed prior to the sell of a $225 element. Save your time and money and shop somewhere that doesn't have shady policies.
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November 2023 by mitch lester
Great people. Great service.
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November 2023 by roberta siewert
Knowledgeable and provided excellent customer service!
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November 2023 by Michael Boschert
Always have what I need!
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September 2023 by Drew Kegley
Had what I needed to repair my dryer and reasonable price
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August 2023 by Taylor Herbst
Went in for a Frigidaire stovetop part for a quick home repair - ended up having to return the part originally bought in exchange for the correct part after more research. Sales team was great in identifying the part numbers on my first visit, and the part-return/exchange was seamless on my second visit.
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June 2023 by Rock Parker
Tribles is the place to get your appliance, ac/vac parts at in West KnoxvilleGreat Staff.
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February 2023 by Mountain Clothier
Get placefor hard to find parts!!!! Super friendly
