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November 2023 by Melvin Raulston
Service tech Scott very helpful and on top of things and the mechanic Steve that worked on my truck was very good about explaining things and how it worked and what needed to be done to fix it great experience all around
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November 2023 by Andrew Mitchell (Raggedy Andy)
Fast service. Although they weren't able to replace my inverter (something that I would think every Peterbilt shop should have in stock), they were able to diagnose the issue quickly and effectively.
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September 2023 by Joshua Gilmore
Came in for a coolant leak but was not able to see so I thought the worst. Martin Steve and Robert got right on it. Diagnosed the issue and went further to make sure it wasn't internal as well. Fixed it and double checked the work one more time and was out the door. Very thorough with a very knowledgeable group of guys here. This is my go to dealer from now on. Funny thing is I was already in the process of ordering a truck from this dealer and after my experience today they have earned my business.Rest assured if you need help in Knoxville area The Pete Store can take care of you.
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August 2023 by Bill Konst
My motorhome threw a code about an hour out of Knoxville. After calling several service locations, and being told either "We don't work on motorhomes" or "We can't get you in for 3 or 4 days", my call to Peterbilt was highly welcome. While they don't normally work on motorhomes, Cletus told me he understood the need to get back on the road quickly, and to come on in for a diagnosis. When I arrived, Robert, the daytime foreman, quickly diagnosed an issue with the temperature sensor. The part was not available locally, but they found one that could be overnighted. The part came in, and DJ worked on replacing it. Everyone I dealt with was professional and truly interested in making sure I was back on the road as soon as possible. They were even proactive in obtaining my warranty information without my needing to mention it. I drove 4 hours later that day without issue. So, it appears we're good again. Thank you to "The Pete Store" Knoxville crew.
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August 2023 by Christopher Layne
These folks go out of their way to make you comfortable while you wait. Very hospitable.Fast but thorough service! I'm very pleased, definitely a recommend!!!
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July 2023 by Rick Pittman
Had a nox sensor problem and Knoxville Peterbilt got me in and out same day, and bought all the drivers that were gonna be there past noon lunch. Excellent customer service!!! My truck has been running great ever since, awesome awesome service!!
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May 2023 by Chris10eight
These guys are awesome got me in no appointment diagnosed and fixed my truck in less than five hours. Extra thank you to Steve you're an awesome tech I really appreciate all your help sir!
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May 2023 by Cody Lewis
Visited the Pete Store recently. I was having A/C issues and told them that I believed the compressor was bad because the clutch wasn't engaging. I told them that I had 2 compressors installed within the week, so I knew it was an issue with something electrical..... I told them this. They said the compressor was bad and it would be a 1 day wait, yet I asked them repeatedly to check the wiring. They didn't do so.I fixed the issue (which was most certainly electrical) by ziptieing the female end compressor plug. The plug was the only issue, once I did that, the compressor clutch immediately engaged and has blown cold ever since. I can't recommend this dealership to someone because they simply wouldn't listen to me. The people were nice though, so there's that.
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April 2023 by Anna Kirillov
The employees went above and beyond at this shop. They got us in, solved the issue and we got on our way. everyone that worked on our truck and everyone we spoke to was professional and kind. I’d like to add that everyone waiting for service to be completed was also bought lunch, never had that before, it was very much appreciated. They are busy here but I can see why, it’s great service and job well done! Overall best experience!
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March 2023 by John M.
My experience at this Pete Store was great! (aside from the cost!! lol,but that just goes with the territory) These guys got me in and got J.A.Morris Transport LLC. rolling down the road again !! Thanks to the Service Dept and the Mechanics for everything you did for my company!
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March 2023 by Michele Carbonneau
Highly recommend!Specifically, Paul the Service Advisor.Professional, knowledgeable and personable. Please understand that for these reasons, they're very busy, but they take care of business right.
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February 2023 by Ronald Carbonneau
Very professional and knowledgeable can't say enough about Paul. Very professional. As well as others there.
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December 2022 by alton anderson
These guys are the worse, took them 5 hours to do a oil change and PM. Very unprofessional couple of there wifes and kids came to the shop. 3yr old toddler was running around the shop. Not cool, I expect better from a Peterbilt shop, you pay premium price you should get premium srevice.
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December 2022 by Jeremy Barnes
Got my flywheel resurfaced right away. Thanks to the great Ashton.
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December 2022 by Erik grove
I called and needed a part for my truck stuck on the side of the interstate and John in the parts department was very helpful and was able to get the parts out to me within a timely manner and had me back on the road in less than two hours. If you need parts I would recommend John.