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September 2024 by Melissa Davis
Alex took good care of me and my car. I went in for an oil change and he took care of me quickly. Great communication and a great advisor. I would recommend him to anyone needing service on their vehicle.
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September 2024 by Mary
Getting thru to service was sometimes difficult as the phone hung up on calls.
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September 2024 by Davenna Baumgartner
Took Explorer in for a oil change. Quick and easy.
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September 2024 by Jerry Ekiert
Appointment was at 1:00 for an oil change, service was complete at 2. Waiting room was clean, had 2 TVs, and uncomfortable chairs. Had vending machines…no complementary drinks like coffee or tee only water.
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September 2024 by Fernando Escribens
Service was friendly however they failed to correctly apply warranty conditions and I got charged $700 for parts and labor that were covered under warranty. Now I’m having to continue to hassle them to get my money back
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September 2024 by Stephanie Burrage
If I could give them 10 stars I would! After having a not so pleasant experience at another dealership, I went to Ted Russell and they were fantastic. They were knowledgeable, friendly and easy to work with. I highly recommend them to anyone looking to buy a car.
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September 2024 by David Adelman
Very happy with how the service advisors handled the issue with our vehicle.
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September 2024 by Bob Lyle
They were able to diagnose and repair my 2000 explorer in 24 hours.
It saved my Florida vacation.
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September 2024 by TIMOTHY WILLIAMS
2005 F150 mysteriously when into Anti-Theft mode and wouldn't start. Tried everything on the web but no luck. So I left the truck and my only key at the dealership. They sold me two programmed keys for $345 and gave me back my old key, missing the spare tire key that was embedded within the old key. Now I can't get to my spare tire. Don't know what to do now. Called them and they don't know where the tire key is. If I have a flat, I'm screwed.
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September 2024 by Michelle Reid
Very attentive and accommodating! Took the hassle out of buying!
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September 2024 by Katie B
The salesman Jeff is very nice and helpful, took a lot of good picutes by request. The truck didn't have quite the right setup but it was still a pleasant experience.
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September 2024 by Jack Goodman
Mike, in service at Kingston Ted Russell Ford, the most professional, understanding and caring person!
Goes out of his way to make sure you're needs are taking care of!
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September 2024 by Christine “Chris” Angerillo
Both times I have taken my truck there for service the staff has been very helpful and polite.
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September 2024 by Susie Hough
Software update to my car and I never had to leave home! Ted Russell Ford in Knoxville has Mobile Technicians. They were wonderful. Very professional and knowledgeable and I very much appreciated not having to take the car in to the dealership. Very impressed.
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September 2024 by Danny Delaney
Technician came out to my house to reprogram my computer for a transmission issue. He was on time and did the work quickly.
