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October 2023 by Ken Simpson
Horrible customer service. I was on hold 83 minutes without getting billing issue resolved.Update. TDS customer service call me back and explained that Monday is a very busy call day and suggested that I can later in the week and in the afternoon. Impressed that CS called.
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October 2023 by Peyton Helm
Had to wait 2 weeks for a tech to come out and install fiber. Ridiculous for an internet company in 2023 to make a paying customer wait that long.
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August 2023 by Alice Orem
Ok they are changing over to fiber net yiu can do that without entering a business! I own a business have had the same phone number since 1971!!! Cut my phone off for the business because their lines can’t support whatever wiring is used! Told me it takes 30 to 60 days to get it
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December 2022 by Jamie Frost
The worst telecom company I’ve ever had and ever had to work with. Been paying for 300 up 300 down for years and never had 5% of that speed. People over the phone are useless and make promises they cannot keep. I’ve called over 25 times this year and no one leaves notes on their promises either. I was promised credits on my bill, never happened. Promised to keep my bill lower when they couldn’t figure out why my house wouldn’t get the speed I was it never happened. Techs that came out were nice but couldn’t do anything. Now when I went to cancel because finally a new option is available other than TDS, my bill with TDS skyrockets, I have to pay 1 more month, and they disabled the account so I cannot pay online either. This means I have to pay over the phone and they refused to waive the $5 convenience fee. TDS you should be ashamed of yourself.
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September 2022 by TN,Ky girl
Horrible customer service.
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March 2022 by K H
Not worth it. Very little free stuff with On Demand feature. Half the channels I pay for , I can get for free with Antenna. If account is suspended, it will not be reconnected until the next day where other companies restore services within the hour (or less).Cannot access cable or recorded shows on other devices when away from home. The WiFi box has to be reset frequently because the internet drops. The only positive is access to all channels in the package throughout your home; however, they’re wireless which uses up WiFi. If I were not on a contract I’d go back to my other provider. The extra expense would be worth it.
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November 2021 by Amanda Gouldie
Not worth it. So many issues already and we've only had this company for maybe 2 months.
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August 2019 by T K
Best TDS Office around !!!
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June 2019 by Scott Long
We were quoted $105 per month including taxes and fees. First bill arrived for $274.
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April 2019 by JB
Charges $3.95 to pay your bill with a debit card. Come on!!!! Stop ripping people off!!
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April 2019 by Victoria
wouldn't recommend them to no one!
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March 2019 by wcassady
When it works it is fantastic. When it doesn't....SO many headaches. One time they didn't even show up for an appointment and the repairman claimed he actually talked to me and rescheduled (never spoke to him.) Currently I am on a week now of waiting for them to fix my 1-5 mbps connection speed...when I pay for a gig.
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October 2018 by John Reagan
The prices are great but I would gladly pay extra for decent customer service. If you have any issues, good luck getting someone to help you. The internet is cheap and it's definitely not the fastest.
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October 2018 by Sandi Farley
The internet is intermittent at best. Can't change the channel immediately after you turn the tv on...everything is really slow!!
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October 2018 by Jeremy Anantharaj
One of the worst internet providers in Knoxville. Internet is intermittent and laggy. I have never had a consistently decent experience with TDS.
