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October 2023 by Josh Sands
Had a dispute with one of the employees. it ended up being I was wrong. I acted like a butt and had to apologize, a poor apology but hey an attempt.Their toe fee they were charging me was $100. Not sure if that is standard but it's what I was getting charged. Actually it is a fair and resonable price others cost more.Also noticed while on their premiss they had lots of new equipment that was kept clean and presentable. They have what's needed to help you out if you get in an accident or need help in a ditch. They have the up to date equipment to do so.My apologizes guys rather I was right or wrong my actions deserve a correction and a apology.
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September 2023 by Alex Rowe
This company towed my car and somehow got into my car. It was locked. They tied my seatbelt around the stirring wheel which messed up my seatbelt, as well as sensors connected to my airbags. After paying cash to get my car back, there were so many sensor error codes on my dashboard that were not there before. My car started squeaking driving it after it got towed (it did not do that before). Honestly, truly frustrating a towing company can do that to your car and not take responsibility. When I called, the women answering the phone denied everything and was extremely defensive right off the bat.
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August 2023 by Braden T.
The worst company you will ever meet. They tow cars that are in correct spaces and do so with little to no care damaging. Also disconnects the battery so your car can't be tracked by the gps. Entire business is built on scamming and shady tactics. If zero stars was an option I would but negative 50.
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August 2023 by O’Margaret James
My vehicle was towed by this company with my belongings in it while I was at a football game. Mind you once I found my car I was told they only take cash as payment in 2023 and after explaining to them that I only have cards I was told that wasn't their problem.
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August 2023 by Will B
This “towing” company is too scared to tow after dark… yet they still answer the phone. Never have I ever heard of a towing company that doesn’t tow when it’s dark ?
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August 2023 by Luke Overcast
Worthless towing company, they tow cars with parking stickers that are parked in the correct spot (which they did to me on two separate occasions), and when someone parks in your spot they refuse to tow because it's scary at 9 pm. Absolutely ridiculous.
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July 2023 by Julie Griffin
Their driver was just writing a foot from my back bumper for a few miles and then zoomed around me to tailgate someone ahead, weaving in and out of traffic. The woman who answered the phone was immediately defensive of the driver, saying that he was trying to get to an accident. The last I checked record services weren't emergency vehicles needing to break traffic laws to get to the side of an accident. If they are, then they need to be equipped with lights and sirens. Otherwise, they are likely to cause more accidents. When I said that, she said she'd tell the manager and hung up. Even though I have not used them as a tow service, I never would. Any organization that operates defensively when doing something that deserves correction is not one I want to give my business to.
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July 2023 by Faith Ann
Unprofessional, very rude. Will not be using again
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July 2023 by Elizabeth Shanahan
The worst company I have ever used the ones they have on day shift are rude the owner dosnt want to fix the things that went wrong
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June 2023 by Carlos
Professional at towing all makes and models of cars and trucks or anything on wheels this is the towing company one should use when needed they are professional and actually care for your car they have various large corporations contracts if they trust their business with them Why shouldn't I
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May 2023 by Kara White
Sutherland Towing gives kickbacks to stores across from Sutherland to tow students cars. The more cars they can get towed the more money they give the stores.
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April 2023 by Woodie Wallace
The first experience with this company was rough and they pressured us to come get our car the night our car was found (recovered stolen). We wanted to go thru insurance company. Every other experience with this company was very nice and helpful.
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April 2023 by Jennifer Bartram
Friendly and quick. Do not try to get your vehicle from these people if you don't have insurance they will not release it!
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October 2022 by anna kaiser
Been waiting on a tow truck for 2 1/2 hours (and counting). I’ve called multiple times and no one has told me any updates about how long it will be or a general time frame of when it will arrive. I would give it 0 stars rn if I could.
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September 2022 by Erin C.
The absolute worst company ever! could call them 15x and they would just keep saying someone is coming yet they never do. Literally the most unprofessional business and workers out there. If I could give a negative review they would be getting one.
