Teller Venus accuses people of fraud wrongfully with no questions asked, just outright accuses them…and then calls the company the check was written by to find out…we weren’t criminals after all. Worst bank ever! Wait times forever also.
January 2023
Horrible customer service! They never answer phone or return calls! Seriously contemplating switching banks!
October 2022
Before the merger, I had an average of 5 minute wait, now it’s 10-15 minutes,what happened to customer service
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.