January 2020 by Angela C.
I contacted Southern Stairlifts about installing a lift in our home and it was a fantastic experience throughout the entire process. The kind gentleman who worked with us, Richard (he goes by Dick), made the entire procedure painless. I received a call back to the message I'd left enquiring about a stairlift and he came out the very next day, answered all of my questions and gave me the estimate. I'd already researched pricing and the estimate was within what I expected so we wrote up the contract and he went ahead and ordered the lift and its parts. This was all during the week that held New Year's Eve and Day so I expected installation to possibly be delayed because of this, but he called me a day EARLIER than I'd expected to tell me everything was ready to go! On the day of the lift's setup, Dick and his installation partner, Dan, arrived right on time. It literally took less than 90 minutes for the stairlift to be installed and working. The stairlift is easy to operate, moves without any jerking or hesitation once it's engaged, and is allowing my mother to remain in the home she loves now that she has mobility issues. The communication from Dick and Southern Stairlifts is excellent. He had the answers to all of my questions both pre-and post-installation and I am happy to recommend them to anyone.
