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January 2024 by science curious
A must visit
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January 2024 by Chad Scott
I can't think of a single point I could take off of SMG&A. They have good service, it's in a good location, the store is clean and well organized, and they're good in stock. It's the clear option if you're looking for a guns and ammo shop in Knoxville.
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January 2024 by Cynthia Carey
Very clean.
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January 2024 by William Browning
Made a purchase fromSmoky Mountain Guns & Ammofor 10 days it says in progress, Emailed them 3 times. NO REPLY. Called had to leave a message because their phone system says if you are calling about an order, send us an email which clearly no one looks' at. So as of right now i have no idea if the item is shipped, will be shipped or if a week from now they will just cancel it without letting me know?? Just wanted them to tell me if its going to be shipped or do i need to purchase it from some place else. Terrible customer service, be very careful if buying something from this place because it you have a problem you may not be able to get someone to help you with it. I can't cancel the order on the website because there is NO cancelation button and when you call they don't answer the phone
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January 2024 by R Andrews
Beware if ordering online. Purchased 4 boxes of 9mm Ammo and this is what they shipped it in. A padded FedEx envelope. One would think for security reasons they would actually ship it in a box. After all I paid $14.99 for it to be shipped. The boxes they get would be free. On top of that, my package was held hostage at my local FedEx hub for a week before it was delivered. When I brought all of this to the attention of "orders" at SMGA, the response I received was "sorry to hear about that." Wow, blown away by the "great" customer service and response. Definitely will reconsider future purchases here. Given their attitude, I doubt they'd care.
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January 2024 by Darrell Selby
Purchased my favorite rifle here at the best price I could find
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January 2024 by Britt Flea
Went in on 10/20. To buy a holosun optic for my partners Bday. Waited forever to have someone sell me an optic, Paid over 300 for this item. The gentleman at the counter, his name tag started with D. Had a woman look up which optic specifically went to the hand gun. I told him it's the big one, I didn't realize I needed to say competition. He sold me the compact green dot optic. He told me, keep it in the box with receipts and if it's wrong we can exchange, no problem.This was just a lie to get me to spend money. No one answers the phone. No one helped my husband when he went back. No attempt at customer service or an exchange. It was 2 days ago. Horrible, don't seem to enjoy being at their job. Thanks for selling me something expensive i didnt need and ruining my husband's birthday. Worthless.
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January 2024 by Keith Greenarch
Inventory was awesome. Knowledge and salesmanship was not in James vocabulary. He was rude to the point of insulting.not even a thank you for your business. I knew what I wanted to buy before I arrived. I'm glad I did. I think if I had of asked to see a few other firearms, James would have lost it. You should at least know your guns. If you are in the market to buy, go when the girls are there.
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January 2024 by Robert Hill
Needs to be more organized
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January 2024 by clinton watkins
Nice store with a lot to choose from.
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January 2024 by Dwayne Wells
Not sure why I always have to stop here going into Knoxville. Big selection that’s only rivaled by maybe one other place in the area.
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January 2024 by Alejandro Guanaga
Good store, good prices, I have bought 2 firearms from them. However it’s been 3 times now that we make the 1 hour drive only to find out online inventory levels are incorrect and the item I went for is not in stock. Very frustrating.
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January 2024 by C Miracle II
Great staff and very nice selection. Prices are fair.
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January 2024 by Suzie Patterson
Nice store to buy guns and ammo. Staff is friendly
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December 2023 by dustin gibson
Great store and good deals would definitely recommend
