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July 2024 by Ryan S.
went in here to get a screen protector, it was good and fast. They had a dog in there scared me a little bit but overall I would 100% recommend going here again.
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April 2024 by Karmen Stephenson
Check out this statement from the business: We apologize for the precieved poor performance. This is one that should have never been touched as the MSI parts are rare, difficult to replace, and take loads of man hours, especially when the laptop was "still working fine." A refund of the full amount was issued. Hope you find a better solution elsewhere. ?This was the company’s response to my spouse’s review after they broke our computer. Let’s deconstruct this. “Perceived poor performance”: I would love to know how you developed the audacity to call it “perceived” when it was objectively not only poor, but shockingly incompetent. Next, “this is one that should have never been touched blah blah blah.” This is your business, if you aren’t qualified to repair it or if it isn’t worth it to you then it is your responsibility to say so, you don’t get to take the thing, break it, and then blame the customer who hired you to do a repair you said you were competent and willing to do. On to the bit about how the laptop was still working fine, and yes I’m picking up on your sarcasm here with the quotation marks. The computer did work, it was difficult to keep the cord plugged in. This is my daily use computer, the mousepad worked and the keyboard was functional with working lights and all keys attached. It also didn’t have random cracks glued back together on the case. However, it did need a repair and you don’t get to botch it and then act like we are liars or bizarre computer hypochondriacs who are imagining problems. Finally, “a refund of the full amount was issued.” That doesn’t come close to compensating for the damage you’ve done, and that’s not because we are feeling disgruntled. Are we disgruntled about your lack of foresight, professionalism, and basic self awareness? Of course. Are we appalled that you are so irresponsible that you are taking expensive electronics from folks when you don’t even have insurance? Absolutely. But it’s simple arithmetic that you don’t destroy a $1200 computer and offer folks $80 as compensation. You’re $1120 off on this this basic subtraction problem, and unless you’ve broken all your own phones and computers you can double check my math with your built in calculator. Your expectation that anyone would perceive YOU as the victim here because you refunded the repair price after destroying the whole machine is laughable. It would be hilarious if it weren’t my $1200 computer you mangled.Edited to add: please see the photo. One month ago in response to a review about a phone broken by this company, the business claimed that “we will actually replace the device in full if we return it in a worse condition than when it was brought in.” Note: we were offered $80. Be very wary, the fact that they don’t have insurance indicates that they’re at best delusional about their abilities and the nature of their occupation, and this review response which is obviously not at all true (or at best, it is a “policy” that is not applied equitably) indicates some serious ethical issues happening with these folks.
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April 2024 by Ben Jones
I brought my laptop in with a slightly damage case, which caused the charging port to wiggle. Still worked fine, and was more of an annoyance than anything. I took my laptop into Shattered Dreams on 3/16/2024. I was initially told that it needed to be soldered and needed to be ship to a company they used to handle that and that it would take 7-10 days to get it back. I was fine with that and left my contact information for when it was ready. I received a call later that day saying that was not the issue after all and that the computer needed a new palmrest. Dallas explained what needed to be done and said he would order the parts and I should get my computer back around the following Thursday.Fast forward to today, 4/2/2023, much later than expected on getting my computer because parts were taking longer than expected. I received a call from Dallas yesterday informing me that the parts came in but he was not happy with the way it turned out. He wanted till today to have it ready, as the keyboard was not fitting back into the computer correctly. He called me earlier to let me know it was ready, but he had broken the keyboard and was ordering a new one but wanted me to have it back in the meantime. I went about 4 pm to pick it up. As I was paying I noticed a trim piece on the back that was not previously broken was obviously broken and glued back together. I opened the laptop and noticed glue around the mousepad of the laptop. I instantly brought it to their attention. They took my laptop back and cleaned it up a bit and brought it back out to me. I knew something was not right and went to my truck to test it.Luckily, I had brought the charger with me and my truck has a standard power outlet. I plugged the laptop and noticed for starters that the keyboard was no longer backlit. As the computer started up, I noticed the mousepad no longer functioned as well. I had yet to leave the parking lot. I returned inside the store. They knew what they gave me was not quality work as they not only offered, and granted, gave, me a refund of the repair but offered me $80 on top of it. This was a nearly $1200 MSI gaming laptop, per the price listed on Amazon right this moment. This was not going to fly with me. I asked about liability insurance. Dallas informed me that he was "self-insured" and does not carry standard liability insurance. I informed him I would see him in court then as he has destroyed my property, and he knows it. I tried calling and having a conversation with him once home to see if cooler heads could prevail and he told me the computer is more than he can handle and offered $50. He then hung up on me as I informed him my next route was to tell my story on his Google reviews.Update: This owner is an unprofessional, and in over his head. If you took your car into the shop to have an engine worked on, and the shop messes up the transmission, they don't get to tell the car owner "Sorry, sucks to be you!". They have to get the car back into proper working order. I don't know why this nitwit thinks this is any different. Read other reviews where he has destroyed other property and just sent them out the door. Not anymore, Dallas Love. You are a crook and I will expose it for all to see!
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April 2024 by Ben J.
I brought my laptop in with a slightly damage case, which caused the charging port to wiggle. Still worked fine, and was more of an annoyance than anythiing. I took my laptop into Shattered Dreams on 3/16/2024. I was initially told that it needed to be soldered and needed to be ship to a company they used to handle that and that it would take 7-10 days to get it back. I was fine with that and left my contact information for when it was ready. I received a call later that day saying that was not the issue after all and that the computer needed a new palmrest. Dallas explained what needed to be done and said he would order the parts and I should get my computer back around the following Thursday. Fast forward to today, 4/2/2023, much later than expected on getting my computer because parts were taking longer than expected. I received a call from Dallas yesterday informing me that the parts came in but he was not happy with the way it turned out. He wanted till today to have it ready, as the keyboard was not fitting back into the computer correctly. He called me earlier to let me know it was ready, but he had broken the keyboard and was ordering a new one but wanted me to have it back in the meantime. I went about 4 pm to pick it up. As I was paying I noticed a trim piece on the back that was not previously broken was obviously broken and glued back together. I opened the laptop and noticed glue around the mousepad of the laptop. I instantly brought it to their attention. They took my laptop back and cleaned it up a bit and brought it back out to me. I knew something was not right and went to my truck to test it. Luckily, I had brought the charger with me and my truck has a standard power outlet. I plugged the laptop and noticed for starters that the keyboard was no longer backlit. As the computer started up, I noticed the mousepad no longer functioned as well. I had yet to leave the parking lot. I returned inside the store. They knew what they gave me was not quality work as they not only offered, and granted, gave, me a refund of the repair but offered me $80 on top of it. This was a nearly $1200 MSI gaming laptop, per the price listed on Amazon right this moment. This was not going to fly with me. I asked about liability insurance. Dallas informed me that he was "self-insured" and does not carry standard liability insurance. I informed him I would see him in court then as he has destroyed my property, and he knows it. I tried calling and having a conversation with him once home to see if cooler heads could prevail and he told me the computer is more than he can handle and offered $50. He then hung up on me as I informed him my next route was to tell my story on his Google reviews.
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March 2024 by Joy Williams Sill
Super fast and friendly service.
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March 2024 by Kristy M
Best service I’ve ever experienced for a phone screen replacement - and I’ve had tons of experiences over the years.Even though I couldn’t get over to the shop until after 5pm, Dallas had me fixed and on my way before close the same day! Even though it was an excellent surprise I wouldn’t have to return to pick up my phone the next day, I find myself gathering laptops, old tech, and other electronic projects I’ve avoided getting taken care of over the years. Now I KNOW I have a great place that’s knowledgeable, efficient, with thorough attention to detail and care that meet my high standards.Thank you Dallas!
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March 2024 by Michelle Lindsey
Amazing service & best prices! Many iPads & phones fixed with them.
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March 2024 by bri ley
I have an acer swift 7. It’s a piece of garbage but I refuse to buy a new one. The screen stopped working and Dallas was the only person who had a good price and reasonable time frame to fix my specific laptop. Apparently, parts for it are a little hard to come by. And it’s assembled weird. They had to take the entire thing apart and reassemble. Even once we left, I went back and asked about a cosmetic crack and he (free of charge) took my laptop and had his technician guy try to repair it as best as they could. If my laptop ever has anymore problems I’m 100% going straight back to this place.
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October 2023 by TB
I have been using Shattered Dreams for 2 years. I had 2 laptop screens replaced. Upgrades to desktop and SD is by far the best service I have received. Nice laid back atmosphere and owner is a great guy. I am taking a new graphics card in today to be installed. Great prices! Highly Recommended. ?
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October 2023 by Heather Beeler
Took my iPhone in to have the screen fixed & battery replaced. Screen was okay but the battery ….. come to find out they used an off brand battery instead of an Apple brand which I was not happy about, because the amount I had to pay (was actually worth getting all bent out of shape over)
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September 2023 by Garry Callisto
Took my pc in to get it repaired and upgraded a bit. The upgrades were ordered and done in a timely manner but the part that was needed took 3 weeks to find only to learn it wasn't the part that was broken. This then turned into another 3 weeks of trying to hunt down the needed part for the repair that then for some reason was turned into a rebuild new case and all. When I called and gave 5 hours heads up I wanted my pc back nothing was even mock assembled and when I took it somewhere else the following day they were appalled at how I was given it back. I will admit my case is compact so I can understand parts may be hard to find but to take 6 weeks and get nowhere then to just hand me back my parts shows little respect to the customer and ineptitude.
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August 2023 by hybrid theory 54
People are really friendly and make quick work. Highly recremend to go here for any electronic fix
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August 2023 by Allan Dillon
I will definitely use them again very reasonably priced and very quick service and super nice people
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July 2023 by Daryl Henry
These folks are awesome, after having a new battery installed in my iPhone I began having some issues with Siri and receiving incoming calls. They ordered me a new iPhones at no charge to me and transferred all my data to the new phone. I highly recommend them if you are having phone issues.
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June 2023 by Dave Diamond
Excellent service that was fast and technically accurate. Had a computer overheat and die. They saved my hard drive and had me up and going on a new box in a couple of hours. New computer is faster and had better fans. Awesome folks.
