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September 2023 by Wayne G. Snodgrass III
Which the overall customer service was better, friendlier
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August 2023 by Richard S.
I like the products they have at Sam's Club. I like the people in the bakery, who are always so helpful and friendly. The Managment of the store leaves a lot to be desired.Paying for a membership, and the privilege to stand in a long line of people trying to get out of the store, just after purchasing the items I came for is ludicrous.I don't encounter this problem at Costco. I don't encounter this problem at Target. This location of Sam's Club didn't use to have this problem. Nobody is minding the store; at least they are taking care of their customers.Follow me on Yelp for tips on places to go, and places to avoid in Knoxville and East Tennessee.
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May 2023 by Lisa B.
This Sam's Club is laid out horribly! In addition, it says you can use scan and go, but when you scan everything and pay for it on your app using the scan and go feature, the person at the door says no, you have to go through a line and insert your card. They even have signs all over that say skip the check out, use the scan and go and head directly to the door. Then once you get to the door, you are embarrassed by having them tell you to bring your cart back to the register and check out manually at a register. OMG!!!
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April 2023 by Larry T.
I love Sam's club for its amazing amount of food, clothes and deals all at reasonable prices. Plus the scan is amazingly convenient plus it saves time checking out.
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March 2023 by Mark Enix
Well the day started off not great, they didn't have my appointment down no record of it but I had confirmation call of my appointment they didn't even have my tires in that I ordered, but in came Susan no problem too big or too small for her to solve. She found me some tires that were very comparable even less money. I went and ate a phenomenal hot dog and spent $500 in the store while I was waiting. That was my only downside of my day the 500 I spent not the hotdog! She call me and got me right in and out the door. Thanks Susan for making a bad day a great one!!
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February 2023 by Megan B.
HORRIBLE customer service. I was trying to call to get someone to help me get a membership but now i don't know if I want to... they don't ever answer the call. I've tried 4 times and it rings forever...
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November 2022 by Courtney B.
I applied two weeks ago, missed my first orientation, (I'm human I overslept) I called right after I missed and they told to me to come the following week. I went go orientaion and got my badge and locker, they told me I wasn't hired after, nobody knows what they're doing, there is 0 communication. this was the worst hiring process ever, plus they have a team lead named Jarrett Cotton who bullies coworkers and makes comments about women calling them fat. Id never shop at a place with such rude stuck up lazy people. don't work here, don't shop here.
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November 2022 by Cody R
Terrible service. The man with longer, brown hair has anger issues. He did not explain what he was doing with the vehicle well and became irritated when questioned. I understand you are juggling a million things in a shop, but it’s not an excuse for poor customer service. Find another job if you cannot manage to have a decent interaction with customers.
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October 2022 by Kïñg Sthē
Forget about the negative reviews you see, there are still some legit managers. I have tried so many managers and I got scammed until I met Mrs ANITA CRYPTO FX, She's 100% legit and reliable. I just made my 3rd withdrawal all by myself without any extra charges. This time I invested $2500 and profited $37,320. If you are interested you can DM her on these WhatsApp: +12133736954 Email:
[email protected] Don't hesitate.
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August 2022 by Manuela P.
Wow has Sams gone down. Today is Aug 17th. I had to stand in a 22 min line to FINALLY get my plastic card, you see the store has been OUT of the blanks for almost 6 months. Those little plastic cards were at some stores, but not this one!!! I was told I could laminate the paper receipt. When I did, it blacked out due to the heat of the laminator. Then when I got into the store, I wanted the Habit shirts for my hubby. Well, the was a tiny sample of shirts on the floor but (as you will see in picture) the majority were way up high as they had been MONTHS ago when I was in last!! I had to ask two different people to get me help. After about 10min an ast mgr Tommy showed up with an attitude. When I asked him why the shirts weren't (and never had been) on the floor he went into a dissertation about not enough floor space. He said that there wasn't enough floor space, and that he had sold 50,000 shirts and he had about 20,000 more. When I said if he put the display on the floor for us he really got angry. He said that only SOME Customers want them, I said that I have wanted them for months but to find a size I have to call for help (clearly they are short of) and wait! He told me they only had small & med of the shirt I wanted .. but don't you know, there was an XL he had to get down. While he was doing that another lady came up looking for shirts. She too was frustrated that the shirts were way up high and unavailable!!! I told him that if he had sooo many shirts in inventory, MAYBE , just MAYBE, they would sell more IF they were ON THE FLOOR for us customers.
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July 2022 by Sally H.
I do not like to go to Sam's but I will if hubby wants me to go...There are good savings. On a number of items. My hubby knows all the sales out there and how much the regular price of items are and how much they are rising! I get items and break down with mom. I like the Westside Sam's better than East. Friendliest!
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April 2022 by Andrew B.
I love Sam's Club. This location is convenient and easy to get to. Always clean and employees are friendly and helpful. Unfortunately, because this is a smaller location, they don't always have items in stock.
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April 2022 by Terry L.
Place was clean, well stocked and unlike other Walmarts or Sams club had real like cashiers. I will return to this Sams club again cause I have been to others and was not impressed.
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April 2022 by Spencer Hicks
My name is Spencer Hicks and a regular over at the Sam's Club West in Knoxville, Tennessee. I wanted to say that I truly appreciate your door greeter Paul. He has such a wonderful hospitality and is very friendly. You can tell by talking to him that he is a kind hearted person and I think he is an awesome pick for a door greeter. I don't get the same type of treatment at any other local store even Walmart. I have even came in before upset inside about because the world is changing and how others act towards others sometimes myself, sometimes others yet his positive vibes and energy is so great that talking to him for a minute or simply his greeting makes my day better and that is something that can't be said about most people including myself at times. I am proud to go to the Sam's Club because it has a lot more positive vibes than Costco because of Paul yes but also others including Judy in the food court. Who is also wonderful, very positive and helps make my day better just to see her. (My favorite pizza maker) I wanted to personally say Thank You to both Paul and Judy yet I also want to say Thank You to Sam's Club for having theses wonderful people working there and actually caring about who you hire so I would assume that you have a great management system as well. I truly appreciate that. I wish I lived closer to Sam's because the Costco, I live near West Knoxville/Farragut is just not the same atmosphere, don't have the same vibe and don't have theses wonderful people who I truly appreciate and I am a member of both. Have a blessed day to all at Sam's Club, West Knoxville. ✞ -Spencer Sam's Club 8435 Walbrook Dr. Knoxville, TN. 37923
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April 2022 by Teresa Stephens
Great service! William was very patient in explaining the different types of tires, pricing, and other stat info to help me make an informed decision on purchasing a set of tiresReasonably priced and better than all other tire stores I called.
