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February 2024 by Kathy Valentine
I appreciated the company delivering a walker to me while I was hospitalized that I could have upon my release to go home. I thought the gentleman whom delivered the walker was very nice.
My poor rating is because of the bill department in Florida. I paid my insurance co-pay amount that was due the day the walker was delivered. Since that day I have been harassed from the billing department by receiving lots of texts and billing statements that indicate the co-pay has not been paid. I tried contacting the billing department and I was told the co-pay had not been paid. I have contacted the local Rotect office in Knoxville, TN multiple times to assist me with this matter. Each time I have been assured the payments have been paid and that they will notify the billing office. However, I continue to be harassed by the billing company!
I will never use or recommend this company for service. As I have just discovered I actually have ended up paying the co-pay due twice because of all the notices that I received!
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February 2024 by Taylor May
John Lenard was a blessing. He explained everything and left us with nothing to ask. I feel like my dad's in safe hands with Rotech.
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October 2023 by Kelly Carter
Fabulous group of people who work very well together!
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September 2023 by Randy Irwin
There is a good team here that seems to put the patient's interest first.
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July 2023 by Bernard Laplante
Very rude customer service, go somewhere else....
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January 2023 by K Metcalf
If I could give this location, no stars, I would probably the most unprofessional office I have ever worked with. Eddie, the delivery driver is the only person that probably saves this office. Internal staff is about unprofessional as it comes and the management Darla a veteran respiratory therapist in my opinion Does not possess the business management skills that it takes to manage patients. no return phone calls from the office when requested no equipment available when ordered by physicians. In my opinion look elsewhere for your medical equipment. They are much better suppliers.
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January 2023 by Mimis105 Dobbins
Darla and Eddie are such nice people and they really care for their customers.God bless them both
