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March 2024 by Sara Wooding Tipton
The best customer service imaginable!
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December 2023 by Louise S.
It's Publix! That should be enough said. All Publix's in my mind anyway expect for a few odd things are the best. This place is the cleanest store I have ever been in. Both inside and out. There parking lot is well maintained. Tons of parking. I swear not one cart running amuck. Always where they should be. I have never seen one in the lot other than in the parking corral where they belong. Someone is always collecting them to keep the lot clear. I like that. It's very interesting to me that this one is attached to the store, and you need to take an elevator of escalator to go up into the store. The store when you enter looks like a typical Publix's. If you have forgotten something for someone this is the place to find it. Yep, this is the store for you. The aisles are wide and clutter free. The selection of prepared food is great. Bakery selection is yummy. All my encounters with staff have been pleasant. The bathrooms are well kept and clean. Lots of registers open for check out and bagging. This is the closest supermarket to the University so I would think it would tend to get busy but was not bad when we were here, and it was the end before Thanksgiving. Loved putting the cart down the escalator belt. Great sales.
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February 2022 by Mike P.
Let's start with something for tall people. I'm 6' with gigantic feet (like clown shoes). Because their carts are built to work on the escalator, the don't have the irritating platform on the bottom. I can walk quickly around the store without constantly kicking the cart. The store is organized and clean--always. They always have registers open instead of over-relying on self-service. I rarely have to seek out anybody to ask for help. They simply offer without ever being obtrusive. People. The people working there are amazing. They're friendly, personable, and I find myself looking forward to seeing many of them. Because it's a campus store, much of the staff is made up of working students which provides a different and refreshing sort of inflection to the store's atmosphere. There's nothing wrong with the other two Publix stores, but this location (especially the people) makes me super happy.
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December 2021 by Fibblit Nigris
when i tried to go there to get my prescription medication the parking lot was blocked off and they were charging $40 to park. while the store lists its hours as open, its actually not possible to shop there without being gouged by these ridiculous parking prices.
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August 2021 by Tonya Jelf
Yerba Mate, key lime pie, mango key lime pie, $5 sushi Wednesdays, and more. Places to sit and eat plus knowledgable staff.
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June 2021 by Mark Mclean
Fast courteous service
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April 2021 by Shirley Grusenmeyer Haynes
always a nice place to shop.
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February 2021 by Tim H.
The NICEST grocery store I've ever been to! I travel the country often, and finding a Publix is always a plus, but this place is gleaming. The shelves were stocked, vegetables were fresh, but I can't get over how nice this place is. I hope it stays this way.
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February 2021 by Barbara Rentenbach
A shout out to Amanda ,who bagged my groceries today ,excellent job nothing too heavy for me to carry,important to an older person, took them to car and sooo friendly
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January 2021 by Jennifer B.
So happy with my purchase today! I called last minute to get a birthday cake and I hoped to get it with Meatballs on it! Just picked it up as and it's PERFECT! Talk about quick, custom service!!
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August 2020 by Sav L.
I have shopped at Publix for over 7 years while I lived in Florida. I recently moved to Knoxville and was excited to have a little piece of home shopping at my friendly, neighborhood Publix. Sadly, today I was shocked to have my **first EVER** unfriendly and rude interaction with an employee at Publix. I was incredibly disappointed because when I think about Publix, I usually think about the top-notch customer service and just how helpful and kind all the employees have always been. This is why I choose Publix over any other grocery store every time. As I was checking out, the employee bagging my groceries muttered something under his breath that I couldn't hear. I asked what he said, and he (in a highly aggressive tone) said, "I need you to move back 5 inches", paired with a glare that nobody would consider amicable. I was waiting for him to hand me my groceries because I didn't have a cart and was carrying them all myself (and obviously struggling to do so - I'm a small female & in the past, almost always a Publix employee would offer to grab me a cart or help me out to my car with my groceries as well). I was only standing close enough that I could reach out to accept my grocery bags from him - I clearly wasn't invading his personal space by any reasonable means (and abiding by social distancing). I was a bit confused so I just stood there for a second, and then he said, "Let me just give you some advice, Lady. Actually, nevermind I won't waste my time on you". I was too shocked and confused to even reply, grabbed my groceries, and left the store. The cashier seemed equally confused and just stared, but didn't say anything either to me or her co-worker. After today, I think I will have to try to get accustomed to another grocery store in the area, or at least travel to a different Publix location. I couldn't believe this actually happened today.
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June 2020 by Lettie F.
Still having employees wear masks (as of mid-June)- THANK YOU! They always have most of what we need, and are always helpful.
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June 2020 by Kelee M.
I drove the extra mile to check out this location. Everything was very well organized and easy to find. There are arrows on the ground to direct traffic flow. The customer service I received was top notch. I was asked several times by different employees how was I doing, was I finding everything okay, and if I needed help finding anything. One employee even entertain my son while I was checking out. I will definitely be back!
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May 2020 by Sharon Boucher
Just want to give a big thank you to Chris in the meat department, for giving excellent customer service. He went above and beyond to get our hamburger packaged just how we wanted it and had it ready to go when we got there. He was so kind and courteous on the phone and in person. He was the epitome of great customer service.
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May 2020 by Melita Duffy
Kudos to Publix UT Commons managers and employees: Handrails on escalator as well as shopping carts being cleaned, all employees polite, helpful and wearing masks, 6 ft distancing at checkout, very well-stocked. And as a bonus at least at midday today, about 90% of shoppers wearing masks.
