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September 2024 by Esq Clerk
Somebody needs to update the hours for holidays. They don’t have the information on Facebook either. It’s annoying to drive there and figure out that they’re closing early, when they’re open hours are not updated. It’s really easy to do it. I’ll take this review down if management fixes the problem.
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August 2024 by Teresa D'Avino
After being a Planet Fitness member for 4 years, I moved from Miami to Knoxville. I attempted to contact my club to change it to where I now live. I tried for NINE months, left many messages for the manager to return my calls, and called the corporate office, but only after I was the victim of identity theft and my payments to PF could no longer be processed did someone from PF contact me. But, they advised me that they could not update my home club until I updated my payment information. I told them that under no circumstances would I be updating my payment information until they updated my home address and club. I was told they would do this, but that was weeks ago and it still hasn't happened. They are good at taking your money but awful with customer service!
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August 2024 by Taquawna, Lyric Carvin, Johnson (Lyric)
Love love planet fitness....great atmosphere, hard working ? citizens, great music ?
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August 2024 by Bone Johnson
The Chapman Highway Planet Fitness Gym is a wonderful gym to workout in!!! The Staff is very friendly and helpful殺. The facility is well kept and clean. The environment is very pleasant. Although it's a struggle to get to the gym at times臘♀️, once I'm there the experience is well worth the effort. The staff's welcoming faces definitely adds to a great workout. I'd definitely recommend this facility. Oh!!! and the black card perks, particularly the water massage beds/lounges are an awesome way to end your workout experience. Believe me, it's certainly worth the extra dollars to obtain the black card privileges 朗
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August 2024 by JLynn Tocher
I love that it always is clean... and smells clean too! Great variety of equipment. Looking forward to learning how to use more of the machines. Staff is super helpful and friendly!
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August 2024 by Kyra Lawson
Helpful staff! He jumped my car when the battery died. Gym isn't usually crowded, fairly clean.
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July 2024 by Jesse Ray
Great place to get it in at .
Always lovely looking women here.
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July 2024 by Bruce K.
Not at all busy at 5:30 am on a Thursday, it was nice to get in, get a workout and a shower, then get out. No one else on the 30 minute circuit, which was great to not be distracted.
Showers were interesting. A large shower "cabin" that is u-shaped with a changing area included. I appreciate the privacy but there needs to be a chair in here. As well, the huge shower area made it a bit chilly.
No issues checking in with my Black Card membership. Overall, a positive experience.
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July 2024 by Talisha Davis
Staff are always friendly. Gym is always clean, tanning beds are great.
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July 2024 by Chrissy Josey
I visit this gym so I can bring my 13 yr old nephew. It had been great until June 10, 2024, around 10 pm. The assistant manager body shamed him so badly. He was on my guest past that I use with my black membership and was refused to work out with me. I told her I was just going to tan and then leave. She told him he could not sit in the lobby to wait on me. So he had to wait out in the car. He cried so hard when I walked him out to the car saying...... aunt chrissy, this is why I hate myself, I'm too short! I videoed her when I left. I will put it in the pictures.
June 17, 2024
This is the new edit after speaking with the manager Danny, at the planet fitness on chapman Highway knoxville, tennessee......
He said the owner responded to my Google. Review is not the owner!!!! That this planet fitness is franchised. And he has no clue who this person is in quotation's (owner) to my response. He also said I need to bring a birth certificate in for my nephew. He also said that his parents needed to sign a waiver. O k, i'm the guardian, so he said that's fine, that'll work. But I told him, "You will not have his birth certificate, you're crazy. Then he said, "Well, if I could just see it." And I told him no, sir. You will not look at his birth certificate or have a copy. What in the hell is going on with these planet Fitnesses, and how they run their facilities??????
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July 2024 by Til Welt
Very nice and attentive blonde girl with pink locks of hair. It was the end of the day and I realize that she was probably tired, but she was still friendly and greeted me! Absolutely great service! It would be nice to have the service like that in all Planet Fitnesses.
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June 2024 by Patty Steele
I love planet fitness! I do wonder why the Chapman highway location never gets any new equipment like other locations. Also, when something breaks its out of order for months.
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May 2024 by VicToria April Perry-Gonçalves
If this location was a 24 hour one, I'd definitely go to the gym here!
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May 2024 by Shelley Sloca
I’ve been going to this location for about 5 years, and it has definitely declined. It has been soooo hot and stuffy. It feels like this is no air whatsoever. Additionally, all the treadmills under the fan are always broke for months…. They just recently got better about stocking paper towels. I hate leaving a negative review but I really hope they have air conditioning before the summer.
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May 2024 by Richard Hoop
I've been going to this particular PF for about 2 years and things have gotten steadily worse to the point I can no longer keep saying "you get what you pay for" and make do with it.
I've made peace with the list of things that I've brought up to staff/management never getting fixed and taking away all the hand sanitizers throughout the gym(why?) but now the air conditioning hasn't been working very well and it's a miserable sauna especially in the afternoons. Cardio is hard enough without it being excessively hot everywhere except the locker room. The AC used to work...it doesn't anymore and none of the staff seem to be able to help or are even aware there is a problem.
I can't be the only one who thinks this Gym has quality issues.
Old equipment.
Broken treadmills(for over a year)...the broke signs kept getting removed even though they were not fixed. I brought it to the managers attention at least 3 different occasions asking to put the broken signs back. They eventually put the signs on but put it on the wrong one which stayed on it for weeks until I verified it actually works. Management should have some sort of clue about the status of equipment in his gym.
No sanitizer except next to front door. People are gross...it's nice to be able to sanitize since some people rarely wipe things down after not washing their hands in the bathroom.
One rope pulldown attachment for everyone to share? There used to be two.
The only thing I've seen get better is they hired a professional to attach the soap dispensers in the men's room. They were previously held up by double sided tape and fell off on numerous occasions. So good job with improving the one thing.
I've brought these things up with managers and regional people thru emails but that hasn't worked so I thought I'd leave an honest review. The air conditioning is a deal breaker for me. I will find a way to pay for something better than the Chapman Highway Planet Fitness.
"You get what you pay for" should be the new PF slogan...or just simply "Sorry"
