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August 2024 by William and Christina Gonsoulin
Don't reserve a parking spot here.they will not go out and tell any truck to move even if they didn't pay. I got here and all the spot was full went inside to get my paperwork and tell them to get me a spot they told me they will not go outside and move anyone. App said they had 10 spots available. So 10 people gets free parking and I paid and don't get a spot. Very sad.
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August 2024 by Don Fink
NEEDS A TRAFFIC LIGHT!!!!
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August 2024 by Don Fadili
Not enough parking spaces
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August 2024 by Leonardo Correia
Clean and nice showers
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July 2024 by Andy & Teri
Nice place to take a snooze, clean
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July 2024 by Jake Sawusch
No food. No Wendy’s and no hot food every weekend, since the remodel.
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June 2024 by J R Baker
My wife and I travel the us from coast to coast and we are in and out of truck stops taking showers but I will have to say there is a guy named Scott here that cleans the bathrooms and showers he cleans them very well most of them we go in they are still dirty you can tell all they do is pass a dirty mop not Scott someone needs to recognize this guys takes pride in doing his job it’s clean as a whistle every time I ve been in there we appreciate what you do Scott keep up the good work brother
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June 2024 by Stan Cade
Great place to stay in Knoxville, clean friendly and lots of sidewalks for walking and restaurants to visit.
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June 2024 by Don Clayton
It's been said again and again, especially by those one armed florida chainsaw users. Gotz to be smarter than the tool you're using. In this case, It's the flying j app. Wasn't working at a particular pump. I had to go inside. Which defeats the purpose of using an app in the first place. This neanderthal looked like he just discovered fire when he looked at my phone, Pathetic. And i'm just as stupid because I went to another pump, and it worked. The stupid part is, I should have done that in the first place. Instead, I talked to a manager working here. Waste of time. Good coffee, though.
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June 2024 by Mark Johns
Keypad doesn't work at the pump. Nozzles keep dropping while fueling. One of the cash register doesn't work in the store and fuel leaks in a nozzle. Looks like they decided to save money with cheaper supplies
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May 2024 by Russell Lawson
Rebiuld a truck stop and still close the wendys at night.
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May 2024 by one brownbear
I was very disturbed by some of the customer service issues I have been seeing. I have noticed a few new faces and I can say the new faces have exceptional customer service skills. On April 29th | went in for my usual morning coffee and that's when I became disappointed I was hearing the older black lady telling another coworker something's about another co worker and was bad mouthing this other co worker. I asked the one coworker who she was and she said it was her boss I want to point out her actions is very unprofessional and a I also asked the pilot lady who she was talking about and she said her evening manager so I decided to wait and went in and saw who she was speaking badly about and put the name badge with the person Betty was speaking badly about. I asked this worker what position she is and she said she was the evening manager. Now this young lady has always welcomed me in to the store and always told me thank u and have a wonderful day. She is very polite and professional never hear her complain and she is always running around making sure the store is very clean and stocked. Her name is brandy. It's obvious she is a good fit there especially as management. The other two managers in that store needs to learn customer service skills as well as not a good fit for management. The other two managers in that store needs to learn customer service skills as well as not to downgrade other co workers to other coworkers and especially in front of the customers. Once again so unprofessional!
Also I failed to mention the store looks incredible with the remodel looks so clean up to date. the new black man that does the up keep to the restrooms and showers is doing an incredibly job. I haven’t seen the men’s restroom look that clean in a long time.
Way to go new faces keep doing what your doing and maybe upper management needs to take a step back and evaluate the employees.
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May 2024 by Nikky Anderson
Stayed her for the night, got up 5:00am to go in and take a shower. Tried getting a shower were told that there were no showers because there was no one to clean them. At this time 2 women were standing behind the counter. Went to use the restroom opened one stall and looked like a crime scene. Worse I have ever seen in a truck stop. When I came out of the restroom there were 3 people standing behind the counter. All customers were using self check out. As a customer I was disgusted. I stop at Pilots frequently . Life on the road is hard anyways then you go to a place like this that clearly shows they do not care about drivers and making their life’s easier.
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May 2024 by Courtney Fair
Great place to stop and get some rest. If you're a truck driver, plenty of parking
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May 2024 by Dionne Fields
On Tuesday April 16, 2024, this location of Pilot Travel center had its re-grand opening.
The entire staff went above and beyond customer service.
