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March 2024 by Ivan Haworth
Watch out for the psycho guy! The owners husband or boyfriend regularly harasses and verbally assaults people. I was going to pick up cat stuff for my wife one day after eating at restaurant next door, but before I could get in the door I was verbally assaulted and followed / chased by the owners psychotic partner. I would avoid this place at all costs!
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November 2023 by Shruthila Narendra
Valerie, the owner is a very sweet lady and she greets all customers very nice and her cat greeted me too. She suggested me the raw cat food I was looking for when traveling and helped me with some treats. I would recommend this place.
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October 2023 by Amy Brazelton
Only place I can find a beef recipe in dry fog food that doesn't contain chicken... great prices and awesome service
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September 2023 by Stephanie Mann
Best pet supply store we have been to
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August 2023 by Megan Graham
Prices were slightly on the higher end but products seem to high quality and service was amazing. Carol helped me when I came in for dewormer and kitty treats, she explained to me how they probably got the worms in the first place and gave me a free flea comb and a cat food sample to help me help my babies.
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July 2023 by John Carver
Fantastic service. Very personable staff and will do whatever to get you what you know.
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March 2023 by Michael Wright
Nice store with a great selection. The owner was very friendly and knowledgeable about the products they carry. Support local.
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February 2023 by Kim Bromley
Great prices, the staff is very friendly and helpful, willing to order for you if not in stock
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December 2022 by Heike Jagode
I purchased a pair of nail clippers for my dogs. Unfortunately, the clippers were malfunctioning, so I went back (within the 30-day time window) to replace them. The lady (not the owner) at the store told me that she could not replace them and that I needed to come back the next day to talk to the owner. So, we made a second trip the next day and spoke to the owner of Natural Pet Supply. She told me that she could not replace it either and that I needed to call the company, and once I've reached the company, and they approve, I can return to the store and get the clippers exchanged. So, you (the store owner) really want me to drive to the store a total of three times to get a malfunctioning pair of nail clippers replaced that I purchased in your store? That's the worst customer service there possible is. Every time I've been coming in there, I spend ~$300 at a time. I know one thing: I will never go back.I did call the company and told them the story. They apologized that the store owner didn't replace the broken clippers and that I had to contact them directly. The company said they always tell their clients to take care of their customers who purchase their products. There should have never been the need for me to call the company directly. If I had to deal with the company, I could order directly from the company and bypass a local store with terrible customer service.
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November 2022 by mvanetten007
Recently moving from Detroit Mi, I absolutely love Natural Pet Supply! They supply Northwest Naturals Raw dog food, (not easy to come by) and made things so much easier for my Chinese cresteds. They also provide loyalty points with certain brands, earning a free bag of food! Dog & Cat Highly recommend! My kiddos LOVE their snack bar buffet ?
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October 2022 by Joe Lambert
Great shop with friendly staff. My dog loves dropping by there for a treat after a long walk on the Greenway.
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September 2022 by S. Pellham
This place does not deserve any stars of even 1 out of 5! I am very disgusted with the customer service that I received from the owner Valerie. She was hateful, rude, unprofessional and definitely did her best to hide from me. She avoided returning my phone calls and called me a liar when I did exactly as she told me regarding a refund on an item I purchased that my dog did not like the taste. She said since it was opened she would not approve a refund and I would have to get approval from the manufacturer. She feels very good about TAKING my hard earned $25.00 that I worked for a garbage product she sells in her store that has absolutely no reviews I'm not surprised! Don't buy Grizzly joint aide for dogs Hip and Joint Support liquid! She will steal your $$ when you tell her your dog didnt like it. She did not offer me an exchange or any assistance at all. I've already reported Valerie the owner to the Better Business Bureau. I will make sure people know the truth before you waste your time and money!
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September 2022 by Jim Stevenson
Staff was helpful and store was well stocked. Needed anxiety medicine for our golden doodles that doesn't travel well for the trip back to Atlanta.
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April 2022 by Robert Simpson
What pathetic customer service! We had coupons for Nature's Logic dog food and on 3/16/22 the lady working the counter around 11am said we don't honor thier coupons because they just want you to buy the product, what a crock of garbage that statement was, just as I stated " pathetic customer service". So we drove home and I contacted Nature's Logic headquarters director and they in no way would never turn down a coupon for reimbursement from a business once a customer uses it. Well with that saying this business is not customer friendly and will never get our business, our friends/ neighbors business and hopefully who ever reads this review. There are far better pet store places to spend our money at in East ( Knoxville)Tennessee, thanks again for your awesome customer service.
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April 2022 by jennifer novello
Wonderful selection and excellent customer service..very nice inside.
