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“THE BEST CUSTOMER SERVICE! I have been coming to this Boost Mobile spot in West Town Mall for a while and I have never had an issue. Very Very Kind. The man there is very knowledgeable, friendly, easy to talk to , and knows what he is doing! I would recommend coming here over going to the brick and mortar stores! Fast service and he will set your phone up, test it, transfer your account to a new phone if you bought one. You will not leave with any problems! I just love this location! I always leave with a big smile! THANK YOU!!”
10AM - 6PM
4495 Kingston Pike, Knoxville
Mobile Phones
“I went in to get a screen saver to put on my phone. I saw a very good used ipad in the cabinet, and I wound up buying it. It came with a six month warranty. It took a few trips to get it all worked out. I wound up buying a cover with a bluetooth keyboard in it as well. I am very satisfied with the service and would recommend them to anybody.”
“Cale was amazing today, we were able to get exactly what we wanted but stay within our budget. He made us feel welcome even with having our infant! Come see Cale !”
“I had to write and thank Nick and Joshua for going above and beyond helping on a recent visit. They not only got me a new phone but helped me save money and get better services with a new plan and the streaming package! Kudos to both Nick and Joshua”
“I had a great experience at this store! Drake Bassett and Cade Penny were incredibly helpful when I was switching my boyfriend over to my plan! Drake helped us get the phone and Cade helped us figure out why the new phone was not working at first and made sure to explain the processes of everything that goes on! Cade made sure both of our phones were activated and working! Thank you so much for all y'al do!”
“Cale helped when my phone completely shut off. He made it smooth and effortless while at the same time streamlining upgrading my phone and home internet. Cole kept us informed throughout the process of the new home internet and helped us with questions we may have in the future as well. This was a great experience and I will continue to use this location and Cole!”
“Knoxville TN store
Drive was 45 minutes, hot day, and I had to get this off the checklist!
We walked in, Elijah was finishing up w his customer, the others all had someone, and he asked if he could help.
He was very pleasant and addressed our needs, wants, and was very knowledgeable. He gave us the best deal, transferred everything to our new phones, answered our questions, and even walked us out. After our last visit to AT&T in Ga, which we left in a less than happy mood, this was a very nice experience. Kudos for Elijah! He's a keeper!”
“We saw Daniel Block in the store today. We were getting ready to change carriers. Daniel spent of lot of his time trying to help us. It's been a phone and billing problem that we have been dealing with for months. He took us under his wing and went to great depth to find out the root cause of the problem. It turned out to be the bank and not Verizon. Because of his service, the way he treated us, and the time he spent, we will be staying with Verizon and will be coming back to see him if need be. To me, he is beyond a 5 star review. I have worked all of my life, I know how to treat people, and he is a number 1 star employee.”
“This US Cellular location is the best ever!!! I’ve been a customer of US Cellular for 18-19 years!!! This location is the best!!! Nathan and Hanna are very knowledgeable of the products you want to buy!!! I recommend anyone looking for a cell phone or other devices to please go see these two!!!!”
“Nora was very informative & helpful. We were making a purchase with my parents over the phone & she communicated every detail amongst all the commotion. She was very knowledgeable about the services, plans and devices being offered. Very sweet lady!”
“We came to this store to inquire about changing our cellular service from Verizon to T-Mobile. We found the store to be well laid out and extremely clean. We were immediately greated by Nick who proved to be knowledgeable and was able to answer all our questions about available plans. Nick took care of use and we made the decision to join the T-
Mobile family. We had to call customer service to have them help us set up our Pads that weren't worth us at the store during the change over process. I can not tell you how pressed we were with the customer service reps that we spoke with. If these phone reps are any indicator of a company's overall service we are extremely pleased so far.”
“Alley is super knowledgeable on the phones and products. We had problems with our phones and she knew what to do to make them working again. I appreciate her honesty and professionally.”
“Thank you, Tim Daniels and Brendan Holbert for going out of your way to insure my family and company got the very best for the best price. I had an amazing experience at your store and was able to cut my cell phone bill by $150 even after adding an additional line. I will recommend your location going forward. I love my new phone and ear pods. I really enjoyed my time there. Thanks again!”
“Kerri and Saira helped me clear some uneeded chached data out of my phone this evening, and showed me how to do it myself in the future. They were so patient and helpful. Great customer service.”
“I decided to make the switch from my old carrier this weekend and I had the pleasure of working with a fella by the name of Triston who helped me get my account set up with no hassle. He very patiently walked me through getting familiar with my new tablet and phone setting clear expectations on fees to expect on my bill and why (which no one has ever done before!) despite the store being quite busy! He was knowledgeable and made the time zip by with friendly conversation and light jokes. I would definitely recommend coming to this store for 5 star service!”
10AM - 7PM
5340 Millertown Pike, Knoxville
Mobile Phones
“I was really amazed at the attention I received from Jacob! He was able to answer my questions and assist me with getting my phone number transferred. He did all of this for me with a great attitude. He even was attentive to my daughter with her questions about cell phone availability.THANK YOU SO MUCH JACOB AND CRICKET!!!”
“This Place is absolutely wonderful. David went above and beyond to help me with an issue I was having with my phone. I would highly recommend this place to everyone.”
“The guy was nice and helpful western Ave is the best place to go get a cricket phone... I went to Clinton hy... and Walmart for one they couldn't help he was good we were in and out in 20 minutes with a working phone”
“Update 12-27-23Had to get new phone today with some pretty complicated requests regarding parental controls and Sierra was awesome to deal with. She set up everything perfectly and was tickled at how quickly she accomplished it all. Very grateful for all her efforts and help!Stopped by today to have new phone activated. I needed parental controls set up and had no clue what to do. Daniel went out of his way to help me, helping set everything up, showing me helpful features that needed to be turned on and others that needed to be turned off. What a God-send he was to us. Totally our hero, for sure!!! So very helpful. I also laughed a lot at a battery operated Chewbacca they have there that's hilarious. They were really great!”
“Ronald S was an outstanding sales rep and helped me with everything I needed help with. He was friendly, patient and knowledgeable. He deserves 10 stars on a scale of 1 to 5! Find more reps like him for all of your stores!!”
“There is very helpful. I give him a five out of five Jamesw Collette they also was very helpful and very friendly and I told him I had a disability and they help me really good”
“The folks that work at this store. Always go over and above with customer service, we have purchased 6 phones from them over the past 5 years and will continue to shop here!”
“I was at this store for a new phone yesterday. The young lady working was very helpful and sweet. The problem is the owner/manager calling her and yelling at her while I was there. I could hear him through the store phone. He appeared to try to get her to argue with him. This sweet young lady kept her cool and continued professional unlike the owner. I would return if she was there but if I walked in and a foreigner male was there I would leave.”
“CONNY made my experience the best it could be . Good customer service. very sociable person. Knowledgeable and respectful. Helped me with something the customer helpdesk refused. GREAT worker.”
“House having issues with my phone while I just bought it but I went to this boost Mobile and they helped me and it was very helpful the girl was very helpful can't remember her name but she is very helpful and I'd give her 10 out of 1”
“Melody was awesome I needed a phone fast my husband broke his and needed one right then cheap and very very quick quickest I have ever gotten a phone I was in and out in 10 minutes thank you so much melody if you need a phone go see her”
10AM - 7PM
9274 Kingston Pike, Knoxville
Mobile Phones
“I was with Cricket and they always really gave me good service. The people who assisted me always answered all my questions with kindness. And they always had staff who spoke Spanish. I'm very sorry to have left. Totally sorry”
“Went down to get a iPhone 12 but didn't have any in stock, Usmang talked me through ordering it online and said if I have any problems to call him. Even tho I didn't buy anything the service was great!”
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“I was able to get a new phone for $100 less than what my service provider wanted to charge me and i was in and out in less than 20 minutes. Their accessories are very well priced too. Bought a dash mount and case. Dont use sketchy Marketplace or whatever. These guys do good solid business.”