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April 2024 by Raekwon
Wonderful customer service from Charissa thank you.. will be back
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April 2024 by havroth traveler
Good and friendly staff
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November 2023 by Adam Romines
I retract my previous 5 star review based on not the quality or the service they offer, but the quality and compassion of their leadership. My vehicle broke down, and I had to roll into their parking lot. I am a single father and am now stranded with no way to get back to work or my daughter from school. After working out a ride, I explained to the young man working that I would fix it or have it towed by the end of the next day after I was off work, he said it was OK. He was helpful and asked that I leave them a 5 star review, I suppose as a thanks for trying to help me and leaving my car there until after I was able to get off work and get it out of their sight the following day. So I did. That evening, the same young man called and told me that it had to be gone by 10 am in the morning. His words at the end of the call were, "It would be in your best interest to move it, or it will be towed." Wow. What cold blooded and uncompassionate thing to say to someone down on their luck and trying to their hardest. So I apologize for taking a parking spot up for 24 hours. I am truly sorry, and if I owe you a one day storage fee, you have my number. So 1 star and with this kind of human disconnect at this business, you can bet that they don't care about you or your property either.
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October 2023 by Leslie Evans
Great experience renting at the location on Chapman Highway. Charles was so helpful through the entire process from choosing a unit/size through move out. Units are clean and easy to get to. I would definitely use this location again!
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October 2023 by seth ramsbottom
I’ve been very satisfied with istorage units. Charles is awesome…very professional, helpful, and easy to work with.Seth,Units 116 and 149
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September 2023 by George Vincent
Excellent service by i-storage. The manager Charles went above and beyond to help me during a tough situation .Good job Charles !
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September 2023 by Caitlin Renstrom
I would give this 5 stars if I was basing my review off of the move in process. But after my move out process, I wouldn’t recommend this storage company to anyone. I came to move out my unit during open office hours but when I arrived, the office was closed, despite advertising on their site and on the office door that they would be open. This wouldn’t have been a big deal if it wasn’t for the fact that the lock I originally used to lock up my unit was not only no longer on the door but replaced with locks that weren’t mine. After getting ahold of the site manager, he got us in contact with the lock smith who promised to be there within the hour. 2 and a half hours later, after waiting outside the unit and getting the run around as to where the locksmith was, he eventually arrives. It takes him 5 min to get the locks off and once we’re in the unit, it’s very clear someone else has been using it to squat. At the end of this 3 hour ordeal, I’m told I’m not allowed to contact anyone from corporate, but I can wait for them to reach out. I’ll be more than pleased to be wrong, but my guess is I’m not going to receive an email about being reimbursed or compensated for not only having my personal property damaged, but for waiting 3 hours and the rearrangement of travel plans solely because this storage unit doesn’t know how to keep their customers property safe and secure. Big shout out to the property manager for his help during this, but this experience was so wildly unacceptable.
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September 2023 by Cassie Beal
When we had our stuff in storage 90% of it got ruined with mold, mildew, ants and rat poop. Our unit also had a leak somewhere. I filed a claim and here it is over a year later still never heard of them or even got my money from damages! I lost sentimental things I will never get back!
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August 2023 by Helena Morales
They have great service I love their storage units I love the security and availability to get in and out the staff is wonderful and the rates are great.
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August 2023 by Tabba Dabba
Was easy and affordable, get a unit for storage. New property manager is awesome. If I need to rent another storage unit I'd definitely come back.
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July 2023 by Lily Anderson
iStorage is the best! My time with them was super easy and affordable. All the interactions with employees were wonderful. Seriously could not recommend a better storage facility to use!
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July 2023 by Tara Macglashan
My son attends UTK while I live in NJ ~ iStorage made it so very easy for him to store all of his dorm extras until he moved into his apartment. Highly recommend!
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June 2023 by Joy Bright
I took care of renting my unit on line. Everything was easy to understand and do. I went in to the office a couple of days later and was greeted by such a pleasant and knowledgeable young lady. Wonderful 5 star experience.
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June 2023 by Michael Ferris
Chandra Clark is an excellent property manager for this location. Great service. Ty
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June 2023 by Ronald Stephens
We sure are glad to know CeCe inKnoxville, TN... Fast friendly service with a smile..
