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April 2024 by Steve Rogers
John Dobbs at Lazy Boy Gallery in Knoxville, Tn. was very professional and courteous. He made the buying process easy with his knowledge of the different recliners. Thank you John.
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April 2024 by Richard Starkey
Great experience, great representative and service
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April 2024 by vcrumpley1
Dwight is by far the rudest salesperson I have had the opportunity to experience in a long time. Following up his visit with a "Have a Blessed Day" is about the most hypocritical, contradictory salutation possible.Don't rely on their website for stock or availability even though it clearly states "in store." Dwight's exact words, "You will take what we have here or you will wait." Just because a store has name recognition doesn't mean there is good customer service. Do not recommend.
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April 2024 by Roger Middleton
Sales team excellent. Product not expected before late June.
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April 2024 by Terri Long
We purchased an extended warranty with our chairs. We filed a claim in December to get our chairs fixed with no resolution. I have contacted the insurance company, the Knoxville store manager where we purchased the chair, corporate offices all multiple times to be put back on this merry go round of no resolution. I DO NOT RECOMMEND this company at ALL! Buyer beware!
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April 2024 by Shari Flynn
We ordered a pair of recliners with one of the materials offered. When we got the chairs home and my hubby sat in his for the evening, he realized he really needed a larger one. So we called to get them swapped out. Well guess what, because we ordered them with a material (that is offered on them) they wouldnt do it. They offered to replace ONE chair only. Im sorry, I do not want one small and one large chair. I want them to match. So rather than providing amazing customer service, they opted to only offer to return ONE. Mind you not one time was this whole special ordered rule said to us nor was it pointed out when we signed the paperwork. I cannot tell you how disappointed we are that manager Doug would not do the right thing. Now my hubby is stuck in a miserable chair... TWO GRAND... ggggrrrr!!!!Having managed customer service, i would never do anything to leave a bad taste in someone's mouth. That said, we will not be back there again and I will share this with anyone else I know looking as well. Sad, we have been purchasing la-z-boys for almost 30 years and never had an issue. Terrible, terrible customer service. Do yourself a favor and go somewhere else. We sure will.
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April 2024 by Ridgid
Good service and price
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April 2024 by Kathleen Daugherty
Caitlyn was helpful and was able to quickly address our needs. Many thanks to her and your wonderful products. ❤️
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April 2024 by barbara schmidt
SUPER irritated at the customer service received at this location. Sales person, Dwight, was good; Repair consultant, Angel, was good; Repairman, Myles, was good. HOWEVER, LazyBoy dignitaries can't get their act together to stand by their furniture promise of quality furniture. We have to jump thru hoops to accommodate them when they can't trust the word of their employees about the defective recliner couch they sold to us. What a shame!
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April 2024 by Dean Lewis
My wife and I found exactly what we were looking for when first entering the store, after walking through two other furniture stores. We purchased a power recliner loveseat, recliner couch, recliner with tables and lamps. The salesman “Greg” was very patient and knowledgeable and “not pushy”. We look forward to our delivery.
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April 2024 by mountain Wood
Salesman very experienced and knowledgeable. Warehouse manager assured me it would fit in my SUV and gave me advice on cleaning my recliner.Excellent!
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April 2024 by Richard Stanley
Beautiful high quality furniture. Salesman was very friendly, professional and knowledgeable.
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April 2024 by Richard Rogers
We had great experience working with the sales team. They listened to our needs and found the the product that worked for us.
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April 2024 by Erich Bollinger
Connie was a delight to work with. The perfect combination of knowledge and personal engagement. Got the right sofa chosen!
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April 2024 by diana keeling
Sales associate was very knowledgeable and helpful
