Kohl's is a retail store that offers a wide range of products including fashion, footwear, beauty items by Sephora, and home decor, all designed to fit different personalities and budgets. Customers appreciate the store’s great prices and quality, with frequent sales and Kohl's Cash that help save money. Shopping is made easy with hassle-free returns, free store pickup, and the option to shop online or via the Kohl's app. The store is often clean, well-stocked, and accessible, especially for those using wheelchairs. Staff members are generally friendly and helpful, creating a welcoming environment for shoppers. However, some reviews mention issues like difficulty connecting to in-store Wi-Fi, discrepancies between advertised and actual prices, and a decline in customer service, with reports of employees being less attentive and customers sometimes helping each other. Despite these concerns, Kohl's remains a popular place for affordable, quality shopping with a focus on community involvement through Kohl's Cares.
