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November 2023 by Jason Palmer
They exceeded my expectations !!!! I brought my altima in for repair. Not only did they get it done in a timely manner. They did a phenomenal job on the fix. It was perfect. Their customer service is top notch as well. Very friendly and courteous. Helped me with questions and provided care tips. All around 10/10 experience.Service: Auto body & trim repair
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October 2023 by Lexi McDonald
My car was fixed over a week before they estimated it and it’s super clean! The staff is so nice and even stayed late for me to pick up my car after hours. Such a wonderful experience!Services: Auto body & trim repair
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October 2023 by Sandra Israel
Very professional and nice to deal with. The time it took to get my vehicle back was a little extensive, but it was not their fault. They represented ME well and used quality replacement parts. They are the “good guys.” Recommend them highly. Work was great!Service: Auto body & trim repair
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October 2023 by Steve Fowler
Kings Collision is the BEST! I’ve used them several times for collision repair and other types of repairs. They are always honest, trustworthy do a fantastic job. I have been in the automotive business myself for several years and I’ve never heard a of a problem with King Collision. I would recommend them over anyone in the Knoxville area. Thanks for a great job.Services: Auto body & trim repair
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October 2023 by Tyler Ervin
Great experience! I was dealing with an insurance claim, and still got my vehicle back in a timely manner and everything was fixed perfectly! On top of that, they gave my vehicle and top to bottom detail, inside and out! Would def recommend!Service: Auto body & trim repair
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August 2023 by Laura Mullins
King Collision was awesome! They made the whole process easy and everyone we talked with was very friendly and knowledgeable. When we picked up the car from having the body work, it looked AMAZING inside and out! We'll definitely use them for any future work we may need completed.Service: Auto body & trim repair
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August 2023 by Faith Cline
The staff at Kings Collision is amazing! There were several issues with the insurance company and the staff were understanding, professional, knowledgeable and caring. They got my car looking brand new and I highly recommend them to anyone needing repairs! Thanks guys!!Services: Auto body & trim repair
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August 2023 by Mike Wallace
Absolutely the most friendly and professional service I have ever received. When one is in an accident on the road miles from home you are concerned with firms you don’t know. King Collision kept us informed and explained all of our options. Can not recommend a better firm. I would give them ten stars if I was allowed.Service: Auto body & trim repair
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August 2023 by LeeAnne G
They did an amazing job on fixing my Highlander. It looked brand new when I picked it up. The front desk people are kind and professional.
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July 2023 by contonia wright
I have been doing business with Kings Collision since I was in my twenties I'm 51 now so that should say a lot about their service and quality of service. Both Mr King and his wife are wonderful people and their crew are also equally as wonderful and they never forget a face even after all these years I got welcomed with a warm hug and they remembered me clearly on my recent visit. I would suggest them to anyone and I have also suggested them to my children so their business is going into a new generation in my family. Thank you for the wonderful years of service you have provided and also the wonderful Christmas cards you have sent out to all your customers over the years showing that you appreciate our business. You are a one of a kind Bill King
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July 2023 by Michelle Clarkson
The people at King Collision are awesome! They let you know what's going on and they explain everything very well. I would use them for any of my body work needs. I cannot recommend them highly enough.
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July 2023 by Laura Spicer
Excellent customer service! I had to have my less than 6-month-old 2023 Nissan Rogue repaired after my neighbor back into it. The staff here kept me updated as they went. The biggest struggle was with the other party’s insurance causing multiple delays, but they were even helpful with that. Highly recommend King Collision on Old Callahan. Neil, Kelly, and Josh were all great to work with :) My car looks brand new again!
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June 2023 by Marie Basarich
When I got my car back it was fully fully detailed on the inside. They even found a lost credit card that I never even told the about that was lost inside a deep sliver of a space. With the supply chain issues, they still were able to get my car back to me fairly quickly, much to my surprise! The people working the desk and the estimates are so nice and personable, they actually seemed to remember me as a person and not just one of many faces. The rental picks you up here and you can leave the rental car here when done. Very convenient! Lastly, the work is lovely. The paint job is superb and the workmanship/paint is on a lifetime warranty. Highly recommend.Services: Auto body & trim repair
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June 2023 by Alicia Bailey
Worst experience I've ever had with a repair shop. King Collision was recommended to me by a friend for body repair due to a hit and run on right front passenger side. They had my car for over 3 weeks, and I had to call for updates because no one even called to explain why the repairs were taking so long.When I finally picked up my car, the right front signal wasn't working because they reconnected it incorrectly, and the rubber seal around my passenger side window was loose and oddly crimped. I’ll never understand why this was even touched, but because of that, rain poured into my car and air was blowing through making a loud whistling sound. I took my car back so they could correct the problems. They had absolutely no sense of urgency in doing so, thus it took 2 whole days for them to damage my car even more. Simply unreal. They fixed the signal and didn't even replace the rubber seal around the window. I was told they adjusted my window and door. Huh??? All they needed to do was replace the rubber piece they damaged! Water continued to leak in, and after "adjusting my window and door," they completely messed up the sensor related to raising and lowering the window, not to mention the excruciating squealing sound when I attempted to raise and lower the window because of the moisture inside.I've paid to have these issues fixed now because there was no way in this world I'd ever let these incompetent people touch my car again. Legally, King Collision should pay for the damage they caused, but I simply didn't want to deal with them anymore. I've never taken a car to be serviced or repaired and left with more problems than I had in the beginning. You will read this in all the negative reviews. I fully believe those reviews and wonder how in the world King Collision is still in business. I truly wonder how many positive reviews are real. I've read several mentions of the “nice girls up front.” Sure, they are nice...but they are not the ones working on the vehicles.Oh, and the "surprise detailing" you get on your vehicle before you pick it up is an absolute joke. My car was detailed twice, and both times all the belongings in my car were thrown around, wadded up, and thrown into my trunk. What??? These people have no respect for customers’ time, money, vehicle, or belongings. King Collision is a disgraceful business, and I'm always sure to pass that on to anyone I encounter looking for a repair shop.
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June 2023 by Lisa Anderson
I had a great experience with King Collision! They did an awesome job on the repair. I was ? % pleased with the auto body work that was done. Kelly Long at the front desk went above and beyond to help me. I highly recommend King Collision for your auto body needs. P.S. I got an unexpected bonus, they detailed my vehicle inside and out. Thank you to all the employees along the way that worked on my vehicle.Service: Auto body & trim repair
