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March 2024 by Nico Mascia
Ali was great and very helpful. We wanted to put a ruby in our gold ring and she was very helpful in the process!
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February 2024 by Wanda Gillespie
Ali Harb at Kay jewelers West town Mall is awesome. She was tremendously ,polite and nice and very helpful with assisting us in upgrading my wedding set. I really enjoy and love shopping at Kay’s jewelers.
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December 2023 by DeAnna Way
So happy with my experience! Ali and Jenna were so helpful and really took their time to make sure my custom design worked out! Kay was also able to make sure I got my ring within a timeframe that I had hoped for! Would definitely recommend going to Kay for any jewelry needs!
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December 2023 by Susan G.
I just wanted to give a big shout out to Jenna. ? I was there for 45 minutes to an hour We were all over the place hunting something really nice.My husband wanted to do something awesome for me,since our 22 wedding anniversary is in December and Christmas !Thanks again for your help!?
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December 2023 by Tyler LaBarba
I’ve been a card holder, and customer of Kay jewelry for over 20 years. Recently the employee at the west town mall location, cracked an Opal in a $3000 ring I bought my wife, this ring is still being paid on, it’s that new, management refuses to take responsibility, and they want $1000 to fix their mistake. Great customer service Kay’s, way to lose a long time customer
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October 2023 by MuTations GG
So today was me and my girlfriends one year anniversary and I was in a rush to find her a gift. However I went to Kay’s and the associate Alli working helped me find the best gift for my girlfriend and also had a very positive attitude and very great customer service. Thank you Kay’s and Alli.
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October 2023 by my cherrybrook
Mary was so sweet! The managers Renee and Chrissy are great! My ring looks like the first day he gave it to me! Thank you all so much. Everyone is always so accommodating and ready to help.
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October 2023 by Larry Pachowski
Jenna and the whole crew were super nice and helpful. They put any nerves I had about buying an engagement ring to rest real quick. Absolutely 10/10 experience, would recommend :)
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October 2023 by Seth Palmer
Ali was great! So helpful and knowledgeable. Helped create a wishlist with ideas and suggestions, definitely recommend her
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August 2023 by Makenzie Lopez
I shop at kay jewelers a lot. I came into this location for the first time looking for a gift for my soon to be mother in law. The gentleman that helped me was Devin. He was very pleasant and helped me pick out the perfect necklace. Very pleasant experience.
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July 2023 by James Daniels
I took a ring there explicitly to get a dent removed. $318 later the dent is still there and they’re very sorry but they can’t help me.The manager did reach out to me, but reassured me that I got a bargain for what they didn’t do. I live locally and I will have my work agreement with me every time I go to that mall. I promise that I will show the paperwork and the ring to people shopping at the store every time I go. Maybe I can help them from being fraudulent taken.I received a call from their customer support from corporate and they assured me that I got a deal on the work that they didn’t do. I put everything on here for everyone to decide for themselves.
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July 2023 by Makenzie Burnheimer
I shop at kay jewelers a lot. I came into this location for the first time looking for a gift for my soon to be mother in law. The gentleman that helped me was Devin. He was very pleasant and helped me pick out the perfect necklace. Very pleasant experience.
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July 2023 by Melissa Richter
We had a unique vision for our engagement ring and wedding band, and Heather was the exact right person for the job! She was so helpful throughout the whole process and we couldn't be more thrilled with her process and the results!
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July 2023 by Krys M
Wonderful experience. Came in to have rings resized and Renee was beyond professional, informative, and helpful. Highly recommend coming here.
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June 2023 by Steve Syoen
Always enjoy the staff at this location. Their consistent manager for the past many years, Renee, is always friendly and remembers customers. Recently we went in for inspections and some new pieces and was completely floored by the amazing customer service we received from Julie. She was honest, patient, and efficient. You wouldn’t have known she was newer unless she told you. No pressure, all smiles, and just a great experience overall.
