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March 2024 by quickfoxxes
Head and shoulders above the competition in this area of Knoxville TN. Other garages were both incompetent and unprofessional with whom I've had to do business.
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March 2024 by TNan
Excellent service and evaluation just wish the price of our tires wasn't so high.
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March 2024 by Chip Patterson
Almost got my wife and daughter killed. Went for an alignment and inspection. They let her drive away with bad ball joints, ended up in on coming traffic. Hope they honestly go out of business before some family isn't as lucky as mine. If you value your families safety go somewhere else!
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March 2024 by Lisa Lambert
The oil change and tire rotation were done quickly and efficiently. The man behind the counter was very pleasant and accommodating.
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March 2024 by celeste mcclure
Always professional and the whole process is easy. They don't try to sell you what you don't need and listen to your wants. Big point!!
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March 2024 by Christian Roberts
I understand that with an older truck, things are fragile and can break easily while the vehicle is being fixed especially the original part being plastic but the technician could at least let the customer know what happened. Not just let them drive down the road and a few days later it was fixed the connector pops off the coil pack which causes the vehicle to completely misfire and lose engine power. Before you go saying “how do you know it was the technician”, that’s because it wasn’t broken when I looked at before I dropped it off. I just spent a little under $1,900 on both my vehicles that day and what pisses me off the most was they didn’t have the courtesy to tell me about it after it happened.
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March 2024 by Matt Wilbur
So let me run down my recent experience with this Firestone....yesterday at 8am me and the wife dropped off her car due to overheating issues....@12:55 I called to get an update and was told "it's ready to pick up we did a head gasket and head bolts" great went at 5pm to pick it up and drove it 5 minutes home..left for work at 9am this morning only for it to overheat again and when the wife called we were told that the guy that gave us the keys should have told us that they couldnt fix it and what we paid was for just them to diagnose it... So how at noon yesterday was I told the head gasket was replaced and now at 10 am this morning now it's not....DONT GO HERE EVER....
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March 2024 by David Norberg
Joe, the manager is honest and very knowledgeable. The employees did a great job would highly recommend.
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February 2024 by Patricia Muncey
It was excellent service and all the employees were helpful
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February 2024 by donna saas
this particular firestone has knowledgeable and competent people. i am a regular customer and have continued to go back there for a few years now. when i leave there i have peace of mind that everything was done correctly. whoever does the hiring for that store does a good job. i noticed that most people aren’t there long but the people who replace them seem to be well trained. also, i love that they are not high pressure about preventative maintenance like the dealers are.
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February 2024 by Sarah Hayner
The service was prompt and fast. The employees were very friendly, informative, and professional. I have been coming to firestone for many years to replace my tires along with my parents vehicles. I have had nothing but good experiences and I will continue to come back.
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February 2024 by michael garrett
I stopped at Firestone today. Just needing a little water for my truck overheating. The manager I believe his name was Tyler. helped me.You need more employees like him .he was great!!! Thank you so much
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December 2023 by roy cook
overall satisfied but i did have to request they delete a 40.00 charge for testing my battery which i didn't need because i had already tested it and it was only 2 weeks old. they replaced the starter which was what i requested and needed. they did get it done very quickly too. got it to them Saturday morning and was done that afternoon.
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December 2023 by Jewell Moss
Took my car in with an appointment to check alignment. Staff was friendly efficient took care of checking the car tires and doing the alignment in about 30 minutes. Use them often.
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October 2023 by Alyssa MacKenzie
I was on a trip with my two daughters and husband on a Sunday morning leaving our hotel we picked up a screw in our tire. I called at 8am and Tyler answered the phone and let me know they could get us right in. We showed up and Justin did a fantastic job on a quick tire plug to get us on the road again. Thank you guys!
