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September 2024 by Jeff Tucker
Literally 6 employees and sitting on the counter or laying on the counter and not the first one would stop talking to acknowledge me!! The only time that an employee spoke to me was when I asked for the changing room and at that point she pointed to it!! Will be a good minute before coming back!!!!
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December 2023 by Abeer Alfadhli
Love the clothes cute and elegant
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December 2023 by Heather Newport
I went to store to make a return and was told they could not accept it because it was over 60 days. It was within the time frame which customer service confirmed when I called. It was day 59. Customer service apologized and is sending me a return label. I understand a return policy but the store doesn’t follow it
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August 2023 by Bre Barnes
I’ve been shopping at this Express for the past two years and it’s going downhill. Every few months there are new sales associates working there. I recently encountered two. One, was an older gentleman with a bit of a pot belly and a younger male. The younger male was pretty friendly. While the other gentleman that took care of my transaction never gave any eye contact. Also, he didn’t process my transaction correctly. I’ve never interacted with someone like that in the store before. I get it’s a tough time for retail hiring and retaining associates, but quality must not be sacrificed. At the bare minimum a sales associate should be at least pleasant to interact with. Express you all have to do better with who you’re hiring.
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September 2022 by Toni Marie Varga
Love it
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August 2022 by Madison Cosby
The most organized sale section at Express I've ever seen. Employees are very helpful and they have a lot of great deals. Their full priced items are pretty pricey, but they have so much on sale. Worth coming back!
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August 2022 by Carson Foy
Great clothes and staff, but the lighting in the dressing room is atrocious and there was a sign on the mirror taking up a 1/5 of the mirror space. Id like to actually see what I’m buying
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August 2022 by Evan Guthrie
Express at West Town Mall in Knoxville is a great place to go for all things quality clothing and much more. I have been happy with all of the purchases that I have made from here.
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October 2021 by Savanah Wilson
WORST customer service by a sales associate named Anna on Saturday September 18th 2021. She snapped and started yelling when I asked if I could check out. I did not even want to continue shopping anymore because of her horrible customer service so I put my items down and left the store. Nobody wants to be yelled at while shopping.
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July 2021 by Señora Johnson
I've shopped at the Express since the '90s and they've always had quality clothing that's modern with classic, edgy, and neo-european styles. It's also the best place to buy your basics because their black never fades in the wash.
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November 2020 by Metal Raven
Worst experience in all my years with this inept company. They’re exceedingly overpriced for the quality of what they sell. When they sent my order to another state, and couldn’t refund me, I was furious. I called, emailed, and eventually had to dispute the charges with my credit card company. It takes much time, aggravation, and being on hold explaining to their customer service reps who do nothing to help. I never received a refund, but they charged my credit card anyway. (and YOU have to pay $7.00 to return an item) that’s IF you get it. I had to wait for weeks for the order that I never received and there was no help from their customer service department. I must have called them 10 times and they blamed it on the postal service. Just terrible business practices on their part. I’ve never had as bad an experience with any other online order EVER! I will never buy from them again. Take my advice and buy from Amazon. They stand behind their products and returns are super easy. Express is the absolute WORST!
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March 2020 by James Higgins
Cheapest deal I ever had!
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October 2019 by Carmen Limon
Like this place
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September 2019 by Alicia Blahut
Great clothes! Good mens socks
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September 2019 by De Todo Un Poco
Beautiful
