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July 2024 by Oscar Anderson-Dawald
got my brakes “fixed” after having an issue with them recently I took them to another mechanic shop, turns out they slapped brake pads on top of my other ones and it has caused my rotor to mess up. which has costed me more money to fix that the beginning. :( which sucks.
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September 2023 by Nick Paranjape
Excellent customer service!! Sent my daughter who goes to UT there and she had a piece of plastic dangling from the bottom of her car. They immediately took her car to the back, returned it in 5 minutes and said it's all fixed. They didn't even charge her! Peace of mind from a dad who's 200 miles away. Thank you!
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March 2023 by Luke Simmons
Called this business to try to get my car repaired. When I told them the year of my car all I got was “we don’t work on old cars”. It’s sad because my friend told me they were great… guess they lost 2 customers now.
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January 2023 by Seraj
The fairest and most honest & skilled mechanics in Knoxville. Look nowhere else. There's a reason these guys have been in business for 20+ years.
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November 2022 by The Path Home to You
These are the nicest people! They do great work, great customer service and fair prices.Service: Tires
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October 2022 by Video Story Productions
Excellent customer service!! Sent my daughter who goes to UT there and she had a piece of plastic dangling from the bottom of her car. They immediately took her car to the back, returned it in 5 minutes and said it's all fixed. They didn't even charge her! Peace of mind from a dad who's 200 miles away. Thank you!
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October 2022 by Adam Morales
I've never experienced a shop providing as much misinformation as Express Auto Center. The person I talked to told me I need 4 new tires, brakes and rotors for a speed wobble issue at 70mph and higher. It has nothing to do with the brakes or tire tread. Simply requires a tire rebalance. Warning to all, these guys do not know what they're talking about and will upsell you for parts and services you do not need.
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October 2022 by Tom Skeen
Always fair and affordable. They never take advantage of people. Honest place. Joe, Ali and the team are great!
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July 2022 by J G.
I was pulled over at the gas station to the left of Express Auto Center trying to fill my tire with air. It was noticeably flat but i could not find any punctures so i assumed it could be refilled with the air pump machine. Well, the machine would fill my other 3 tires but not the one that was flat. I even had a nice group of people test my pressure and they believed there must be a puncture. I was honestly in a pretty bad situation. Had to be somewhere pretty soon, and couldn't really afford to drive on it and ruin the rims as it was super close to being rim on pavement. The group that checked my gauge mentioned i should try to walk over to Express Auto to see if they could patch it. I walked in, and was immediately greeted by the owner and the friendly workers. I explained I was stuck on the other side of their shop. Without hesitation, he sent me an awesome guy to come look at my car with me. He jacked up my wheel at the air pump and literally carried my wheel back with him to the store. The whole time I was there they never tried to sell me on anything and I could tell they genuinely wanted to help. After only like 10 minutes with no appointment, the man who helped me with my tire walked back over to my car and explained that the tire i had mustve been sealed wrong because it was leaking air. There were no punctures so I wouldnt have been able to figure it out. He said that he tested it and resealed it with some adhesive and made sure it did not continue to deflate. Jacked up the car, and put my tire back on. The whole time I felt like i was a hassle because they did not have to help me at all really. I go back to the store to thank them and see how much it would cost and the owner tells me that I am good he does not want any payment...I couldnt believe it. How friendly and helpful they were, let alone that he wouldnt even charge me? I returned to the store to try and give him at least some cash because it was so helpful and i greatly appreciated everyone there. He refused. He said to give it to some of those who may be in more need. Honestly made my day and reminded me there are still good people in this world. If i ever need anything I am going back there and if i could give 6 stars I would. God Bless! P.S. I never leave reviews but this place is that good!
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March 2022 by Madison Franklin Holistic Wellness
These are the nicest people! They do great work, great customer service and fair prices.Service: Tires
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September 2021 by Julnar “Juli” Accawi
They take care of all of my car repairs and are always very friendly.
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September 2021 by Misty Bettis Clarence Rodgers
They are so nice here. And very fast never had to get the kids out of the car to get a oil change. Love it.
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September 2021 by Julnar Accawi
They take care of all of my car repairs and are always very friendly.
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June 2021 by Jared Anderson
Went with a friend so she could buy a new Odyssey as her husband was not able to be there and she wanted some help for the negotiation process. Our salesman Jeff was excellent throughout the entire process. The van itself had a defect in the rear glass that probably should have been caught during either the PDI or when being detailed prior to delivery. The biggest concern we had was that the detail department completely botched their job. Bug splatter all over the front, blue stains all over the door jambs everywhere, scuffs on the interior everywhere and some of the tape that goes between the tail lamp and the body was not removed. Someone needs to go back to school and learn how to clean a vehicle, especially when it's a $50,000+ brand new vehicle, or choose a different profession. If not for the complete lack of care shown by the detail department and the rear glass defects that probably should have been caught beforehand, we would have easily given them 5 stars. So, if you choose to purchase a vehicle from them, just do your due diligence when checking it for cleanliness because it's very obvious their detail people won't give it the attention it should receive.
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May 2021 by Misty Bettis
They are so nice here. And very fast never had to get the kids out of the car to get a oil change. Love it.
