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May 2024 by Kerra Nicholson
This is my favorite Ace Hardware in town. I highly recommend stopping in. The staff are incredibly knowledgeable and helpful. They helped me pick out the parts I needed to fix my outdoor spigot. They also went out of their way to show me how to install it step by step. They even drew me a diagram which helped so much once I got home. They were amazing, I could not have fixed this without them.
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May 2024 by Ben Sarro
I was disappointed when what they had shown online wasn't in stock and I drove from across Scruffy City to get it. (My bad I should've called first).When I left we ran to the store next door, while there Ace’s manager Stephen chased me down to tell me they took a deeper look and found my product. They could've just let me walk, they didn't and that’s awesome, it shows my business matters to them.Good job Stephen and staff.
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May 2024 by m w
Needed to pick up a couple of tools for a small project. They had what I needed in stock. I was in and out in a timely manner and was very pleased with the service. The staff was friendly and helpful.
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May 2024 by Alex
I had a plumbing emergency on a Sunday. I went to this Ace location as I normally do since my wife and I live in the Rocky Hill area. The manager went above and beyond to help me get what I need and help me through the steps of the repair. The staff at this location is always friendly and very helpful.
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May 2024 by Kelly Buckner
Cutest place in town! Love all the people, store is so clean and neat!
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May 2024 by Kristina Ward
Floored by their customer service! Will certainly return!
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May 2024 by Molly Ott
My online order of solar eclipse glasses from an online store wasn't going to be on time for the eclipse. Like everyone else I ran to Ace Hardware last minute and was informed a delivery would arrive at 10am today. Got there at 10 to be told they may not be there for another hour so I wasted some time and came back then joined a line of people to wait after shopping for stuff I needed in the store. Another customer and employee took notice after waiting the first hour that I'm pregnant and offered a chair to sit in and wait (also offered chairs to other guests in line), provided water, popcorn as a snack, and continued to check in throughout the time I waited.While I know it was a pain for them to be blown up with people scrambling for glasses last minute, their customer service went above and beyond expectations. Them allowing us to wait while being considerate of potential needs we had pregnant or not solidified my choice to return and use them for any other hardware needs.To everyone on staff today April 7th 2023 between 10am - 1pm thank you for your kindness, customer service, and consideration.
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April 2024 by David Metz
I recently purchased a Big Green Egg along with the Green Egg Nesting System from this store and I couldn't be happier with my experience! The store manager Shelby was incredibly knowledgeable with the product and took the time to work with me to ensure I received exactly what I was looking for. Not only was the purchasing experience excellent but the delivery was outstanding as well. Steve went above and beyond to ensure that my Big Green Egg and Nesting System was carefully and properly setup exactly where I wanted it. Overall, I highly recommend this store for your grilling needs. They have a good variety of quality products and a team ready to assist you with your selection.
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March 2024 by Melvin Woody
Best Hardware Store bar none!
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March 2024 by Rehab Specialist 2
It is nice to have a hardware store in your neighborhood. I dont have to travel across Kingston Pike. Very helpful and extremely nice to me and my dog.
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February 2024 by Kevin Pipkin
Ace is the place with helpful hardware folks
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January 2024 by Kevin R.
I highly recommend this store. Not only are the employees friendly and professional, they are also willing to share great advice. I came to this store looking for some parts that I thought I needed for a plumbing project. Shelby, who works at this store, shared with me that he had been a professional plumber and offered me some free plumbing advice. After showing him photos of my project and explaining what I was trying to do, it turned out that my approach was unnecessarily complicated. Instead of needing to spend over $80 on parts from multiple stores, as I had planned, Shelby explained that some new rubber washers would probably solve my problem. I took his advice, it worked and only cost me a total of $2. Although Lowe's and Home Depot are closer to my house than this store. Elder's Ace Hardware of Rocky Hill has just become my go-to store for all future hardware needs.
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January 2024 by Hal Flynt
Well stocked hardware store. The staff is knowledgeable and helpful. Update: lots of new things and some great high-end stuff to see.
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November 2023 by Mike Jones
Staff is super helpful to help you find what you are looking for. Super customer service
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September 2023 by Lisa Thiel
Always a positive experience. They have everything! The people are great. Very happy with prices!
