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December 2023 by Tyler S.
This place is great, the staff is great the food is great and the three free drinks a night are a plus! Clean rooms and clean grounds. James McGhee at the front desk really helped us out, and we are very happy with how he welcomed us upon arrival.
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November 2023 by Felicia Washington
I am very skeptical about where I sleep. It is hard to find a place I can sleep in beside my own bed. I searched for over a week before deciding where to stay for the Thanksgiving holidays with family in Knoxville.I can’t express how pleased I was. Front desk check in was quick and with ease. When we entered the room, it was CLEAN. The beds, bathroom, counters, fridge, and carpet. Everything was perfect. I sleep like a baby.I can’t end without expressing the excellent breakfast staff. The free breakfast was EXCELLENT. The woman who prepares the breakfast is very friendly and cheerful. She makes the experience their a joy.This is definitely our place when we are in town.I recommend Drury Inn & Suites to anyone that is looking for a hotel in Knoxville.Thank you Drury Inn & Suites for making our stay a delightful one.
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November 2023 by Donten Photography
We have made two trips to Tennessee in the past few weeks and have stayed at the Drury Inn both times. We have stayed at the Drury Inn chain on several drips. You can't beat the rates and the breakfast/evening kickstarters are a big bonus. The Knoxville location delivers with great customer service and comfortable accommodations. Both of our stays have been great. Only recommendation I have is for darker shades for the interstate facing room. Our last stay we were giving room 504 facing I-40. The road noise combined with the light from the exterior spotlights made it harder to sleep.
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November 2023 by Nicholas Marcantonio (Nick)
An excellent hotel with very friendly staff. Breakfast is well worth the price, and the "evening kickback" dinner is always a great treat. Only wish I could enjoy both more often!Rooms are comfortable and quiet, air conditioner, heater, and TVs work. Shower is good (no low-flow nonsense).My only complaint is that the popcorn is always slightly burnt.Apparently it's a good hotel for a Tennessee football game. Saw lots of fans wearing the burnt orange color. They offer a shuttle to the game and back.
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November 2023 by Natalie Jones
This was the first time we stayed here, and it definitely became the hotel we plan to come back to each time!It has an indoor/outdoor pool that started at 3 & 1/2 feet on either side and got deeper toward the middle divide at 5ft which was really cool! Plus the hot tub spa felt amazing.There's complementary breakfast, light dinner, popcorn and soda each day. They have a gym, a little market next fo the front desk with an ATM and little drinks or snacks to buy.The staff in each department were all super friendly and helped us out with everything we asked! It's very well kept and just overall a relaxing environment to stay in. 10/10 we will definitely be back here :)
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November 2023 by Amy Harmer
Great hotel! Clean, updated, free breakfast was actually restocked constantly and truly tasty. Bed was comfortable, heat/AC worked well. Staff was very friendly. We were impressed with what we got and the quality for the price! The only complaints I could ever mention would be the pool is indoor/outdoor (you can swim under the curtain to get outside) and so the water was too chilly in November; also our shower door liked to roll open on its own so we shoved a washcloth in the roller to keep it closed when showering. Honestly, barely things to complain about.
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November 2023 by Hannah F.
Wow! I have never had such great customer service... the two sweet ladies Cielo and Taylor Vixon working the front desk went ABOVE and beyond to help me yesterday. I called from out of state because my mother who was staying at the hotel had a birthday. I wanted to send her some champagne and a sweet note to her room. They made sure to take care of it and assured me it was on the house because my mom was very very sick and it was her birthday. Come to find out - not only did they send her a complimentary bottle of champagne, But a cupcake and a sweet birthday CARD! I mean... I've never had such sweet customer service and amazing hospitality and I'm a flight attendant who travels and stays a LOT of places and different hotels. These ladies made my moms day as well as mine. If that doesn't show you great customer service, I don't know what will!!! :) thank you Ladies!!!
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November 2023 by Gerald Kulling
We are snowbirds for 8 years. We like staying at the Drury Inns on the way down to Florida in the fall and in the spring back to Michigan. We had never stayed in Knoxville location. It was the best one we have ever stayed in so far. The Knoxville location was roomy and very clean. The food provided for dinner and breakfast was good.Rooms: Rooms were big and very nice and comfortableSafety: The shower needs an abrasive on the floor. I have had knee and ankle surgeries in the last 4 years and the soap/water on the floor makes it very slipperyAfter traveling all day a basic dinner was good and breakfast was a good start to the day.
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October 2023 by Jennifer Perry
I have stayed at plenty of Drury hotels.This is the best one I have been.The people that work here and super amazing.I wish I remembered the guy working the first night we stayed. I would give him a shout out!The spa and pool was amazing.The food for dinner and breakfast was great.The 3 special drinks at dinner was the best I ever had.
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October 2023 by Melissa P.
Very nice Hotel. They have a wonderful hot breakfast & dinner buffet included with your stay at no extra charge. The hotel is clean, the staff are all extremely polite, and the pool room is very nice. This is my first time at this hotel chain. I am impressed.
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October 2023 by Stephanie R.
This Drury Inn is relatively new and had very friendly staff during our stay.It's dog friendly, our room was quiet and the floors are solid which helps with noise from rooms above.We didn't take advantage of the happy hour drinks but the breakfast offerings included scrambled eggs, both plain and also with bacon and cheese, fruit and breads.We had some food we wanted to eat in our room later that day and I figured we could get some plastic forks and knives to use while we were down for breakfast, but they were using real silverware and non-disposable plates, which was another nice touch. They were happy to get us some plastic utensils to use for our lunch.This is the fourth hotel I've stayed at in Knoxville and it's top on my list.
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October 2023 by Mrlyn101
I've not stayed at a Drury Inn before, so I wasn't sure what to expect. Check-in was easy. Rooms were great (and clean). And best of all, all the staff were very friendly. The complementary breakfast was on point. I would compare this to higher end Hampton Inns.
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October 2023 by Jcwillia1
The in room coffee maker 1) is a piece of trash 2) doesn’t actually makes coffee. Coffee maker just spewed heat steam and noise for five minutes dispensing not a drop of actual coffee. Want my money back. No free breakfast. No vending machines just their 3x-5x overpriced little store next to the front desk. No value here. Just a crappy hotel.
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October 2023 by F Brodman
After experiencing a tree falling upon our home, we checked into the Drury Inn and Suites, Cedar Bluff Knoxville, TN, for our extended stay (10 weeks) while our home was repaired and restored.To the Front Desk Team:We wanted to extend our deepest gratitude to all of you for the warm and friendly welcome you provided upon our arrival. Your efficiency during check-ins and check-outs, along with your assistance in answering our inquiries, truly made our stay more enjoyable during this stressful time. Your professionalism and cheerful outlook shone through, and we felt genuinely cared for throughout our time at the hotel. Thank you for making our experience so memorable.To the Hardworking Housekeeping Team:Your dedication in keeping the hotel spotless did not go unnoticed. We appreciate all the effort you put into maintaining the cleanliness and comfort of our rooms. Your tireless work behind the scenes contributed significantly to our overall comfort during the stay. Thank you for being the unsung heroes of our hotel experience!To the Restaurant and Bar Staff:A special shout-out to the talented chefs and bartenders who tantalized our taste buds with delicious meals, snacks, and drinks. Your hospitable and thoughtful attitudes enhanced our dining experiences and made our evenings delightful. We were greeted each morning by the cheerful, gracious, and outgoing Brandi was a treat that made us feel like part of the family. We genuinely enjoyed every moment spent at the restaurant and bar, thanks to your attentive and friendly service. Thank you for going above and beyond!To the Maintenance Staff:We commend the hard work you put into keeping the hotel facilities in excellent condition. Your efforts behind the scenes ensured that we had a relaxing and problem-free stay. Without your dedication, our experience would not have been as seamless and enjoyable. Thank you for all that you do!To the Leaders and Supervisors:Your exemplary leadership and management skills are evident in every aspect of the hotel. You have fostered a positive work environment for the staff, resulting in outstanding guest experiences. We admire the smooth operation of the hotel and your continuous efforts to improve our experience. Thank you for your commitment to excellence!Finally, a big thank you to the Management Team for running a top-notch hotel. Your commitment to excellence is evident in every aspect, and it has contributed to an unforgettable experience for us.Once again, thank you is not enough to convey how we feel about all of you for making our stay truly special and for going above and beyond to create lasting memories for us.
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September 2023 by Bill Oen
I can't say anything bad about this hotel. We spent a week here and loved every day. Its rooms are quiet, comfortable & spacious. Its service is friendly & accommodating. Its breakfast and dinners (both included) are generous & delicious. Its pet-friendliness is superb. Its wi-fi is fast. Its location is ultra convenient. The Drury Inn & Suites Knoxville West is THE place to stay in west Knoxville.
