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March 2024 by yanelle jones
My friendly Yorkie Saks was a customer for this establishment for a little over a year, every three weeks Iike clockwork. I was a very loyal customer. My stylist did a fine, fine job and the staff seemed very friendly. However, because I was late 3 times during the year of Saks’ tenure, I was told they wouldn’t be able to take my pet any longer.I can appreciate rules, I’m an U.S. Veteran. Everyone ask them, but frankly, I was unaware of this rule(my fault) and it was very abrupt, and I really didn’t appreciate it at all, I believe it was the “delivery” of the information that she wouldn’t be able to take my dog, it shocked me. I felt with the tenure I had, and the fact that my tips were very generous, I should have been provided with a final warning. I was unaware of this rule. The stylist told me that the rule is in writing on the desk and frankly, when I come to pick up my dog, and when I drop off my dog, I Never noticed the rules in writing, my apologies. But I felt there was an issue brewing because the time before this, she informed me that my dog was matted on his back legs and charged me an enormous amount for that, I do try to brush my dog out prior to coming and was unaware of this, but I still was surprised by the additional fees still paid them and still tipped her, even though her delivery was rude.Again, I have no issue with rules, They are important and I understand they are for scheduling mostly! I just felt, the abrupt treatment and the attitude that was given was “Unacceptable and not Necessary.”I called and left a voicemail with the Stylist and the owner never bothered to even call me back to discuss. My opinion: is that because they are very busy they do not care, and they felt that losing one customer was of little to no concern Consequential value to them. I’m a former business owner and this is bad customer service. The young lady that performed the services on Saks was very lovely up until this point, and frankly, I was very surprised, she even sent a Christmas card to my home last year. But, whether right or wrong the customers are what makes your business, I’ve never been rude. I’ve always apologized when I was late and charged a late fee appropriately so . Learn to work on your delivery! And the owner might want to initiate a conversation with a customer when they leave a voicemail. Just didn’t care!I found a groomer that is mobile that will come to my house to groom my nice friendly beautiful Yorkie. I think when someone patrons your business for a long time, they deserve to be treated with respect. Customer service is lacking in this area in my opinion.
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March 2024 by Kelly Brown
Great job on my shih tzu (Tatum)... they are very friendly and my puppy loves going there.
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March 2024 by Kaitlyn Weibert
Recently moved to the area and have been looking for a new groomer and Doggone Pretty was recommended to us by a neighbor(thank you neighbor!!!)My dog (Bichon/Shih Tzu mix) got one of the best grooms he has ever had, they paid such attention to detail. It was obvious they took great care of him and treated him amazing. He looks incredible, I am completely blown away. Thank you to our groomer, Hannah! You rocked it, we cant wait to be back!
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February 2024 by Doris H.
I used this groomer for the first time, last summer when I moved here. My girl was 12. I asked if I could bring her in washed since she did not like the hair dryer. I was told no. She had to air dry which took over four hours. Two days later she had her first ever ear infection. I spent over a thousand dollars on vet bills, ear drops and pill antibiotics over the next several months. The infection could not be cleared so I made the decision to end her suffering. I miss her every day.
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January 2024 by Kira
Absolutely amazing staff. Everyone was so kind and truly puts your pet first. Bo was not a fan of the dryers, but he looks awfully cute now that the staff worked their magic on him! Thank you so much! I can not tell y’all how much I appreciate his groomed self!
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January 2024 by Domanic Hildebrand
Great groomer, they were able to get us in last minute. We had a puppy emergency and they helped us out a lot.
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December 2023 by Ernesto Martinez
Nice staff. Not cheap but good service.
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November 2023 by Lisa Stalnaker
We have our large mixed breed rescue dog's nails trimmed here, and we love them! Everyone we have worked with at Doggone Pretty has been very professional and kind. Great location and lovely garden outside.
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August 2023 by payten f
My dog got the best haircut he has ever gotten. He is a long haired dog so he’s a bit harder to groom than others, but the groomer did amazing. I believe her name was Alexis. Highly recommend!
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August 2023 by Suzanne Fontenot-Williams
Always on time and my dogs are happy. They are clean and frisky. I would recommend Doggone pretty to all my furbaby parents. Never disappointed.
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July 2023 by Magen Gunter
Terri always does a fantastic job with my little shih-tzu and even recently groomed my cat for the first time. I love the care she takes with each and every animal.
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May 2023 by David Barrett
I have thoroughly enjoyed bringing my dog Sharon to Doggone Pretty. Good value and so appreciate how often they have accommodated my schedule. I drive there from downtown Knoxville.
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February 2023 by Oli McIntosh
LOOKING FOR A DOG GROOMER?I’ve been having a lot of challenges finding a dog groomer that is easy to work with, get to, competitively priced, and works great with dog’s.. Doggone Pretty is now my dog’s groomer for life!Ease was the key here! I’ve been shopping around and trying to set appointment, I was first surprised at how many dog groomers don’t take large breeds and don’t say on their website, so that was a big waste of time. Doggone doesn’t discriminate and takes on the challenges! Setting up an appointment was supper easy, I just called and boom, he got an appointment. No Hoops! The only thing I notice that their wasn’t an option to sign up online. The other thing I really want to give them props for is that I dropped him off at 10 and picked him up at noon.Pricing – Like any good consumer we try to get a good balance of price and quality and Doggone does a spectacular job allowing us to measure themselves with other groomers. First, they totally understood that I was trying to find the best price for my dog. Some groomers got extremely offended. I’m sorry but we have a right to look for the best overall deal. Doggone has nothing to hide or make you call them to get the price. Their price is listed on their website for everyone to see and compare. I find this not only very convenient for us consumers, but also seems a bit more honest. Although they are not cheap, I found pricing to be fair and quality of their work spectacular.Working with dogs – Dogs have personalities and not all dogs are alike. I want to give Jordan a shout out because I can tell when has a good time, and he has a bad time at the groomers. He’s mixed with two very intelligent breeds and will express his distain and show sadness when he’s home if there was any issues. Jordan was caring and able to handle this ball of madness. She also took her time aft ward to say buy, discuss what she did in detail (while explaining Wrigley’s feelings), and answered any questions I had. Her Professionalism was great, but her personality was amazing. She’s now our dogs go-to groomer.All and all, this was a great, hassle free, experience. I think when businesses do a great job we should support them. That’s why I’m sharing this. That’s why I encourage you to give them a try and support local businesses that knock it out of the park!
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My son had been taking his two pups for nail cutting. Then one day he called for an appointment, and the receptionist told him that they no longer had time for nailcuts, and just hung up on him.
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August 2022 by Bex S
Love this place! Friendly, patient staff, and they have treats for your pup too! Recommend for sure!
